Payments Master: Remittance Recovery & Reconciliation

Genuine-Parts-Company; Duluth (GA); Hybrid; USD 55,000 - 75,000; Full time

Job summary

GPC is seeking a Payment Application Specialist to ensure timely posting of payments and provide customer support. You’ll research unapplied payments, contact customers for remittance details, and handle account maintenance with a focus on accuracy and audit readiness.

Responsibilities include remittance recovery, resolving payment discrepancies, and supporting audits. The role requires strong AR knowledge, analytical skills, and effective communication to collaborate with internal and external

Qualifications

• Solid understanding of accounts receivable processes and basic accounting.
• Strong analytical and mathematical aptitude.
• Excellent organizational skills with strong attention to detail and follow-through.
• Ability to manage multiple tasks concurrently in a deadline-driven environment.
• Strong professional communication and relationship-building skills.

Responsibilities

• Remittance recovery by contacting customers for remittances for unapplied payments.
• Research and maintain accounts for internal and external inquiries related to payments.
• Investigate and reconcile payment discrepancies with internal teams and clients.
• Research and resolve unapplied payments to keep accounts up-to-date.
• Provide Level 2 support for assigned account research inquiries.
• Build productive relationships with customers and internal stakeholders.
• Assist with audits by providing documentation and insights as needed.
• Maintain detailed records of cash application activities for audit compliance.
• Achieve monthly KPI metrics for Payment Applications group goals.

Skills

Accounts Receivable

Analytical skills

Attention to detail

Communication skills

Multitasking

Customer service

Problem resolution

Team collaboration

Tools

PeopleSoft

ServiceNow

Excel

Job description

GPC is seeking a Payment Application Specialist to ensure timely posting of payments and provide customer support. You’ll research unapplied payments, contact customers for remittance details, and handle account maintenance with a focus on accuracy and audit readiness.

Responsibilities include remittance recovery, resolving payment discrepancies, and supporting audits. The role requires strong AR knowledge, analytical skills, and effective communication to collaborate with internal and external