Payment Operations Specialist

1st Choice &; Clinton (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

1st Choice in Clinton, MD is seeking a Payment Operations Specialist to maintain the Remittance Processing Pipeline and optimize BillPay payments for thousands of customers. You will be an expert in bill payment processing, solving complex problems, and providing remittance expertise to internal and external partners.

This full-time role requires 1+ years in customer service and payment processing, strong Excel skills, and SQL.

Qualifications

• 1+ years of experience in customer or client service.
• 1+ years of experience in managing and completing various work assignments in support of billers and payment processing.
• Strong understanding of Microsoft Office Suite, including Excel.
• Proficiency in SQL for database queries and research.

Responsibilities

• Maintain and optimize the Remittance Processing Pipeline for BillPay payments.
• Implement new billers for electronic payments.
• Lead meetings with billers, clients, and internal business partners to support remittance implementations and projects.
• Update existing payment direction rules based on biller needs.
• Utilize SQL queries to search databases and conduct research.
• Analyze payment delivery methods and existing rules to drive higher electronic rates.
• Respond to biller and internal partner inquiries related to payment remittance.

Skills

Customer service

Payment processing

SQL for queries

Excel proficiency

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Job description

Payment Operations Specialist
Administrative & Clerical Clinton , Maryland Aug 18, 2026

Choose 1st Choice — we care about our people, offer great benefits, and create real opportunities to grow. With 20+ years of nationwide staffing success, we're here to help you thrive. We’re an equal opportunity employer and welcome all qualified applicants.
Payment Operations Specialist

What does a successful Payment Operations Specialist do?

A successful Payment Operations Specialist at 1 st Choice is responsible for maintaining the Remittance Processing Pipeline to optimize BillPay payments delivery. This role involves performing critical tasks that support the accurate and efficient processing of payments for thousands of customers. The Specialist will be an expert in Bill Payment processing, solving complex problems, and providing remittance expertise to both internal and external business partners. This role requires a proactive, analytical problem solver with strong written and verbal communication skills who thrives in a fast-paced environment.

What you will do:

• Maintain and optimize the Remittance Processing Pipeline for BillPay payments.
• Implement new billers for electronic payments.
• Participate in and occasionally lead meetings with billers, clients, and internal business partners to support remittance implementations and projects.
• Update existing payment direction rules based on biller needs.
• Utilize SQL queries to search databases and conduct research.
• Research and analyze existing payment direction rules and consumer payment behavior to ensure optimal setup for electronic remittance and payment accuracy.
• Analyze payment delivery methods and existing rules to drive higher electronic rates.
• Respond to biller and internal partner inquiries related to payment remittance.

What you will need to have:

• 1+ years of experience in customer or client service.
• 1+ years of experience in managing and completing various work assignments in support of billers and payment processing.
• Strong understanding of Microsoft Office Suite, including Excel.
• Proficiency in SQL for database queries and research.

What would be great to have:

• 1+ years of experience in banking or bill payment.
• Knowledge of SQL, SSRS, SSAS, ODS, EDW, or other data collection and presentation applications.
• Advanced knowledge of Excel.
• Four-year college degree or equivalent experience; business, mathematics, or statistics degree a plus.

How you will work:

• This role is on-site Monday through Friday in Clinton, MD. Company considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.
• All offers of employment are contingent on standard background checks. 1 st Choice and certain of its affiliated companies are federal, state, and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also require additional background checks to determine eligibility and suitability.