Patron Services Part-Time Center for the Arts

Virginia Tech; Blacksburg (VA); On-site; USD 19,286 - 24,796; Part time

Job summary

Virginia Tech Center for the Arts is seeking part-time Patron Services staff to support events, including box office tasks, ushering, and gallery supervision. Ideal candidates have strong customer service, teamwork, and computer skills, with willingness to work evenings and weekends.

Responsibilities include ticket sales, scanning, opening/closing procedures, and handling patron needs with discretion. The role requires punctuality and the ability to communicate clearly.

Qualifications

• Customer service experience.
• Experience working as part of a team.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Responsibilities

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
• Provide assistance to patrons with special accommodation needs.
• Consult departmental managers promptly for efficient and attentive problem resolution.
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
• Conduct box office and/or theater opening and closing procedures as directed.
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
• Process cash, checks, and credit cards in accordance with departmental and university procedures.
• Maintain confidentiality regarding patron transactions and interactions.
• Assist with patron emergencies and building evacuations as needed.
• Monitor patron movement and displays to minimize risk to persons and property.

Skills

Customer service

Teamwork

Punctuality

Evenings & weekends

Communication skills

Computer skills

Tools

Automated ticketing systems

Job description

These are non-student positions that are not available for Virginia Tech students, please refer to the Center for the Arts website for student hiring information: https://artscenter.vt.edu/about/careers.html

Job Description

Part‑Time Patron Services positions perform a variety of customer service and administrative tasks in support of events at the Center for the Arts. Typical work may include box office staffing, ushering, and/or visual arts gallery supervision. Positions require strong customer service and interpersonal skills, evening and weekend availability, punctuality, and good computer skills.

Responsibilities

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
• Provide assistance to patrons with special accommodation needs.
• Consult departmental managers promptly for efficient and attentive problem resolution.
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
• Conduct box office and/or theater opening and closing procedures as directed.
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
• Process cash, checks, and credit cards in accordance with departmental and university procedures.
• Maintain confidentiality regarding patron transactions and interactions.
• Assist with patron emergencies and building evacuations as needed.
• Monitor patron movement and displays to minimize risk to persons and property.

Required Qualifications

• Customer service experience.
• Experience working as part of a team.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Preferred Qualifications

• Performing arts theater experience.
• Experience using automated ticketing systems.

Pay Band: 1

Overtime Status: Non-Exempt: Eligible for overtime

Appointment Type: Regular

Salary Information: $16

Hours per week: 10-30

Review Date: 7/24/2026, Applications reviewed as received

Additional Information: The successful candidate will be required to have a criminal conviction check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Toni Cartee at [e-mail] during regular business hours at least 10 business days prior to the event.