Patron Services Associate
Renaissance Performing Arts Association
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Benefits offered by this job
Job summary
Renaissance Performing Arts Association in Mansfield, OH seeks a Part-Time Patron Services Associate to welcome guests, sell tickets, and support box office operations during show nights and weekday hours. You will handle cash, process exchanges, and provide accurate information about accessibility, seating, and concessions.
We value friendly, professional staff who stay calm under pressure, maintain professional attire, and work closely with the Patron Services Manager and FOH crew to ensure an
Qualifications
- Background in customer service or hospitality.
- Cash handling experience.
- Computer skills — Google Suite; ability to learn new ticketing software quickly.
- Availability for core hours — Tuesday–Friday, 12:00 pm – 5:00 pm (non-negotiable).
- Flexibility for show nights — Available to work evening and weekend shifts during productions.
- Friendly, professional demeanor — Warm on the phone and in person; calm under pressure.
- Professional attire and appearance — You show up looking professional and approachable.
- Reliable and punctual — You show up when scheduled; patrons and the team count on you.
- Cooperative mindset — You work well with the Patron Services Manager and FOH crew; open to feedback.
Responsibilities
- Sell single tickets and subscriptions via phone and ticket window.
- Answer guest questions about shows, seating, accessibility accommodations.
- Process ticket exchanges, refunds, and special requests.
- Encourage renewals and season ticket purchases.
- Maintain warm, professional communication in person and over the phone.
- Use the Renaissance Theatre ticketing system accurately and efficiently.
- Process transactions with attention to detail.
- Generate reports and troubleshoot system issues; escalate as needed.
- Maintain ticket inventory and print will-call tickets.
- Handle cash, credit, and digital payments; balance drawer at end of shift.
- Reconcile sales and prepare deposits; maintain security in all transactions.
- Create welcoming atmosphere for every patron; address concerns calmly.
- Provide information about accessible seating, parking, concessions; assist with accommodations.
- Build relationships with regular patrons and season subscribers.
- Ensure every interaction reflects the Ren's values.
- On show nights, rotate between box office and FOH duties as scheduled.
- Operate concessions POS and keep area stocked and clean.
- Greet guests, scan tickets, direct patrons to seats, distribute programs.
- Assist with beverage service (if trained), support bar operations and cash handling.
- Assist with opening/closing procedures; keep theatre spaces guest-ready; monitor auditorium during performances.
- Jump in to support other patrons or team members as needed.
Skills
Tools
Job description
- Weekdays: Box office hours are Tuesday-Friday, 12:00 pm - 5:00 pm (scheduled for 2 or 3 days of the week depending on events that weekend)
- Show nights: Weekend/evening shifts during productions
Renaissance Performing Arts
Mansfield, OH
Reports To: Patron Services Manager
Status: Part-Time, Hourly
Hours: 12-20 hours/week $13/hr
Schedule:
- Weekdays: Box office hours are Tuesday-Friday, 12:00 pm - 5:00 pm (scheduled for 2 or 3 days of the week depending on events that weekend)
- Show nights: Weekend/evening shifts during productions
Box Office (Tuesday-Friday, 12pm-5pm)
- Sell single tickets and subscriptions via phone and ticket window
- Answer guest questions about shows, seating, accessibility accommodations
- Process ticket exchanges, refunds, and special requests
- Encourage renewals and season ticket purchases
- Maintain warm, professional communication in person and over the phone
- Use the Renaissance Theatre ticketing system efficiently and accurately
- Process transactions with attention to detail
- Generate reports and troubleshoot system issues (escalate as needed)
- Maintain ticket inventory and track sales
- Print and organize will-call tickets
- Process cash, credit, and digital payments
- Balance drawer at end of shift
- Reconcile sales and prepare deposit
- Maintain accuracy and security in all transactions
- Create welcoming atmosphere for every patron
- Address guest concerns calmly and professionally
- Provide information about accessible seating, parking, concessions
- Build relationships with regular patrons and season subscribers
- Ensure every interaction reflects the Ren's values
When you are scheduled for weekend/show night shifts, you'll either work in the box office or rotate through FOH duties alongside our crew:
- Operate point-of-sale system
- Prepare popcorn, candy, and beverages
- Keep concessions clean and well-stocked
- Greet guests with warmth and enthusiasm
- Scan tickets and direct patrons to their seats
- Distribute programs and handle special requests
- Assist with accessibility accommodations
- Monitor lobby and ensure welcoming environment
- Assist with beverage service (if trained and interested)
- Support bar operations and cash handling
- Ensure responsible service practices
- Assist with opening and closing procedures
- Keep theatre spaces clean and guest-ready
- Monitor auditorium during performance
- Jump in to support other patrons or team members as needed
Must-Haves:
- Background in customer service or hospitality — You know how to make people feel welcome and handle requests professionally
- Cash handling experience — Comfortable with money, detail-oriented, and trustworthy
- Computer skills — Proficiency in Google suite; ability to learn new ticketing software quickly
- Availability for core hours — Tuesday-Friday, 12:00 pm - 5:00 pm (non-negotiable)
- Flexibility for show nights — Available to work evening and weekend shifts during productions
- Friendly, professional demeanor — Warm on the phone and in person; calm under pressure
- Professional attire, pleasant appearance — You show up looking professional and easily approachable by patrons
- Reliable and punctual — You show up when scheduled; patrons and the team count on you
- Cooperative mindset — You work well with the Patron Services Manager and FOH crew; open to feedback
Nice-to-Haves:
- Theatre or arts experience (but not required)
- Ticketing system or software experience
- Interest in FOH operations or guest service training
- Passion for live performance and community
Benefits:
- FREE admission to all Renaissance Theatre productions and presentations
- Discounted concessions (snacks, drinks, programs)
- Flexible scheduling
- Skill development in customer service, ticketing systems, theatre operations, and guest experience
- Community connection with artists, patrons, and team
- Potential for advancement if you decide theatre operations is your path
The Renaissance Performing Arts Association and the Renaissance Theatre are committed to equal employment opportunity and comply with all applicable federal, state, and local employment laws. We strictly prohibit and do not tolerate discrimination and provide equal employment opportunities to all applicants without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, disability, military status, veteran status, genetic information, or any other reason prohibited by applicable federal, state, or local law, regulation, or ordinance.
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