Part-Time Patron Services: Box Office & Ushers

Virginia Tech; Blacksburg (VA); On-site; USD 19,286 - 24,796; Part time

Job summary

Virginia Tech Center for the Arts is seeking part-time Patron Services staff to support events, including box office tasks, ushering, and gallery supervision. Ideal candidates have strong customer service, teamwork, and computer skills, with willingness to work evenings and weekends.

Responsibilities include ticket sales, scanning, opening/closing procedures, and handling patron needs with discretion. The role requires punctuality and the ability to communicate clearly.

Qualifications

• Customer service experience.
• Experience working as part of a team.
• Proven record of punctuality.
• Willingness and ability to work evening and weekend hours.
• Strong customer service and communication skills.
• Strong computer skills.

Responsibilities

• Answer patron questions about performances, ticketing processes, performance seating, gallery exhibits; engage and assist patrons as appropriate.
• Provide assistance to patrons with special accommodation needs.
• Consult departmental managers promptly for efficient and attentive problem resolution.
• Process ticket sales, ticket distribution, and ticket scanning according to established procedures.
• Conduct box office and/or theater opening and closing procedures as directed.
• Track attendance, perform minor upkeep tasks, and report equipment and building maintenance issues as needed.
• Process cash, checks, and credit cards in accordance with departmental and university procedures.
• Maintain confidentiality regarding patron transactions and interactions.
• Assist with patron emergencies and building evacuations as needed.
• Monitor patron movement and displays to minimize risk to persons and property.

Skills

Customer service

Teamwork

Punctuality

Evenings & weekends

Communication skills

Computer skills

Tools

Automated ticketing systems

Job description

Virginia Tech Center for the Arts is seeking part-time Patron Services staff to support events, including box office tasks, ushering, and gallery supervision. Ideal candidates have strong customer service, teamwork, and computer skills, with willingness to work evenings and weekends.

Responsibilities include ticket sales, scanning, opening/closing procedures, and handling patron needs with discretion. The role requires punctuality and the ability to communicate clearly.