Part-Time, Patron Experience Assistant

Caldwell Community College & Technical Institute; North Carolina; On-site; USD 17,000 - 22,000; Part time

Job summary

Caldwell Community College & Technical Institute is seeking a part-time Patron Experience Assistant to support the Civic Center operations. The role covers ushering, ticketing, concessions and merchandise sales, plus wayfinding and posting social content for events and rentals.

The position requires a high school diploma, strong customer service and communication abilities, and familiarity with MS Office and Google Suite. Flexible scheduling including nights and weekends is required.

Qualifications

• High school diploma or equivalent required.
• Excellent customer service and communication skills.
• Experience with MS Office and Google Suite preferred.

Responsibilities

• Assist with ushering and ticketing for events.
• Set up and vend concessions and merchandise.
• Greet patrons and assist with entry doors.
• Create wayfinding signage and draft social posts.
• Assist housekeeping with trash removal.
• Travel between Caldwell campus, Watauga campus, or off-campus sites as needed.

Skills

Customer service

Communication

MS Office

Google Suite

Social media

Education

High school diploma or equivalent

Tools

MS Office Suite

Google Workspace

Social media platforms

Job description

Assists with a variety of patron experiences including box office, concessions and merchandise sales; wayfinding and communications in support of programming and rental events at the Civic Center.

Essential Functions:

• Assist with ushering/taking tickets for assigned events. May assist with ticket sales in Box Office for assigned events.
• Set-up/breakdown and vend concessions and/or merchandise for assigned events.
• Greet patrons and assist with doors/entry as needed.
• Assist Housekeeping with trash removal for assigned events.
• Create wayfinding signage and draft social media posts for Coordinator, Patron Experience and/or Technical Director to approve/post/share.

Marginal Functions:

• Participate in professional development activities and required employee training.
• Assist with set-up/breakdown of conference center and/or performing arts events as needed
• Perform other duties as assigned.

This position description covers the most essential functions and duties associated with this position. The President or appropriate supervisory personnel may assign additional duties. The College reserves the right to alter duties, responsibilities, conditions, working hours, and job title with or without notice.

Knowledge of:

• Modern office procedures, methods and computer equipment.
• Electronic ticketing software.
• Social media, electronic newsletter systems, and graphic arts.
• Basic mathematical calculations including, but not limited to, monetary calculations.
• Basic principles and procedures of record keeping.
• Occupational hazards and applicable safety precautions.
• Current trends, research and development in the area of assignment.
• Basic knowledge of arithmetic, spelling, English and grammar.
• Pertinent federal, state and local laws, codes and regulations.

Ability to:

• Provide exemplary customer service.
• Interpret and apply Federal, State and local policies, laws and regulations.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Interpret, explain, and enforce departmental policies and procedures.
• Follow all safety rules and regulations of the Civic Center.
• Understand and follow oral and written instructions.
• Work independently in the absence of supervision.

Environmental Conditions:

The employee should have the ability to effectively handle a work environment and conditions which involves an indoor office or theatre environment; working with machinery/technology; exposure to dust and dirt.

The employee must preserve environments by maintaining equipment and supplies, ensuring overall cleanliness, functionality, and conformance to OSHA standards to provide a safe work environment

Physical Conditions:

Physical and marginal functions require the ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following; standing, walking or sitting for extended periods, moderate lifting and carrying, general manual dexterity, operating assigned equipment, and extended exposure to computer screens.

The employee is required to maintain effective audio-visual discrimination and perception needed for making observations, reading and writing, operating assigned equipment, communicating with others, and handling varied tasks simultaneously.

Additionally, the employee must maintain mental capacity, which permits making sound decisions and using good judgment, demonstrating intellectual capabilities, and evaluating the effectiveness of programs and personnel.

Scheduling Conditions:

This is a part-time position with availability of hours and scheduling dependent upon the needs of the Civic Center. Flexible scheduling; including nights, weekends, special events and holidays is required.

Attendance at any CCC&TI site, or arranged off-campus site, may be requested, as needed.

Traveling Conditions:

Local travel between the Caldwell campus, Watauga campus, or any off-campus sites may be needed.

Experience:

High school diploma or equivalent is required.

Training:

Proficiency in MS Office, Google Suite, retail sales, and social media platforms preferred.