VCUarts Box Office Manager - Performing Arts

Virginia Commonwealth University School of the Arts

Richmond (VA)

On-site

USD 27,552 - 31,684

Part time

14 days+

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Job summary

Virginia Commonwealth University School of the Arts invites applications for a part-time Box Office Manager position in Richmond, Virginia. The role includes managing box office operations, delivering exceptional customer service, and supervising part-time staff. Candidates should have a bachelor’s degree or relevant experience, strong interpersonal skills, and proficiency with ticketing software like Etix. This position offers a salary range of $20-$23 per hour, with flexible scheduling required for performance events.

Qualifications

Bachelor's degree or equivalent combination of experience and training.
Exceptional customer service skills required.
Strong attention to detail and ability to analyze data.

Responsibilities

Manage box office operations and ticketing transactions.
Ensure timely customer service and inquiries.
Collaborate with departments to enhance sales and service.

Skills

Customer service skills

Interpersonal skills

Detail-oriented

Data analysis

Proactive recommendation

Education

Bachelor's degree or equivalent experience

Bachelor's degree in the arts

Tools

Etix ticketing software

Job description

Advertising Summary

VCUarts invites applicants for the part-time position of Box Office Manager for Performing Arts.

Unit

School Of The Arts MBU

Department

Deans Office Arts

Department Summary

The Box Office Manager partners with Chairs, faculty, and staff in the departments of VCUarts Theater, Music, and Dance and Choreography to coordinate the front‑line role of the box office in facilitating approximately 70 performances and special events per year.

Duties & Responsibilities

Box Office Manager - Performing Arts - VCUarts

Virginia Commonwealth University, School of the Arts

Performing Arts (Departments of Music, Theatre, and Dance and Choreography)

For best consideration, applications are due May 20, 2026. This part‑time hourly position begins no later than August 2, 2026. Position could begin sooner depending on the availability of the selected candidate.

The Opportunity

Reporting to the Senior Director of the VCUarts Performing Arts Group, the Box Office Manager is responsible for overall box office management including the effective delivery of daily ticketing operations, patron database and records management, online sales, customer service, and supervision of other part‑time positions. The Box Office Manager partners with Chairs, faculty, and staff in the departments of VCUarts Theater, Music, and Dance and Choreography to coordinate the front‑line role of the box office in facilitating approximately 70 performances and special events per year. Events could include the use of VCUarts performing arts spaces by other university programs or school offices. VCUarts performance venues include the W.E. Singleton Center for the Performing Arts, Grace Street Theater, W. Black Music Center, Shafer Street Playhouse, as well as other locations on‑ and off‑campus.

Responsibilities

Demonstrate exceptional customer service skills and respond promptly to patron inquiries and requests from performing arts departments
Ensure the timely and accurate processing of ticketing transactions in Etix software
Oversee data management in the Etix system, including accurate posting and maintenance of scheduled events
Collaborate with departments to plan and implement strategies to bolster sales, enhance service, and promote VCUarts performances
Maintain and monitor box office website to ensure content is current and up‑to‑date
Manage front of house, maintain box office schedule, and open the box office on day of performance
Coordinate the recruitment, training, scheduling, and timekeeping of ushers, box office associates, and work‑study students to cover events across multiple venues
Create and maintain employee training documentation for ticketing transactions and customer service
Foster and maintain a welcoming, inclusive, safe, and accessible environment for patrons and box office employees
Keep accurate patron records as well as records of daily/weekly sales including a summary of performance totals and number of patrons who attended the shows
Produce regular reports that inform departmental leadership of weekly sales (each Monday); performance sales (after each performance closes); show sales (after all performances of the production close); and annual sales (once at the end of the season)
Provide department leadership with an assessment of trends, customer information and feedback, and suggestions on how to improve performance facilitation through bi‑monthly meetings
Coordinate scheduling of VCUarts facilities as needed

Additional Information About VCUarts Performance Venues

The W.E. Singleton Center for the Performing Arts, contains a 500‑seat concert hall, as well as a 257‑seat theater and showcases music performances and theater productions throughout the year
The Grace Street Theater is a 225‑seat theater and is the primary performing venue for the Department of Dance and Choreography, but also frequently shows films
The James W. Black Music Center hosts many student recitals and ensemble performances in its 330‑seat recital hall, which is a renovated former church
The Shafer Street Playhouse is home to the student‑run Shafer Alliance Laboratory Theatre. This building contains rehearsal space and a 150‑seat theater.

Work Expectations

This is a part‑time, temporary, non‑exempt position. Health care, life insurance, retirement, and/or leave benefits are not provided with this position
The Box Office Manager will work on average 29 hours per week. In order to comply with applicable federal and state laws and policies, part‑time, non‑benefited employees are not permitted to work more than twenty‑nine (29) hours per week on average
The Box Office Manager must be flexible to meet the needs of performance schedules, working a flexible schedule that includes days, nights, and weekend hours

Qualifications

Minimum Qualifications

Bachelor’s degree or equivalent combination of experience and training.
Exceptional customer service skills and appropriate experience in a customer service forward field is required.
Excellent interpersonal and communication skills
Strong attention to detail and ability to analyze data and communicate trends
Drive to take initiative, be proactive, and make recommendations for process improvement
Experience with Etix or another ticketing software is preferred
Knowledge of credit card security, cash handling procedures, and general transactional compliance
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population of faculty, staff, and students from various background checks and experiences, or a commitment to do so as a staff member at VCU.

Preferred Qualifications

Bachelor’s degree in the arts or an arts related field is preferred
Two or more years of experience in a box office setting and/or in an arts organization is preferred
Familiarity with VCUarts and its performance programming is preferred

Application Deadline

For best consideration, applications are due May 20, 2026.

Salary Range

$20-$23/hour

Benefits

All VCU employee types are eligible for a wide array of benefits to support you during your employment at VCU. Consult the benefits website for information on benefits eligibility according to employee type.

FLSA Exemption Status

Non‑Exempt

Hours per Week

Up to 29 hours per week on average

ORP Eligible

Flexible Work Arrangement

Fully Onsite

University Job Title

2811B - Coordinator MS Base

Rank

Non Faculty

Contact Information