Patron Experience Lead, Box Office (Evenings/Weekends)

UPTOWN KNAUER PERFORMING ARTS CENTER; West Chester (Chester County); On-site; USD 22,000 - 28,000; Part time

Job summary

Uptown Knauer Performing Arts Center seeks a friendly Box Office Associate to deliver outstanding service, handle ticket sales, memberships, donations, and event information. This role serves as the first contact for patrons and ensures accurate, confidential transactions while supporting a welcoming venue.

The position requires regular box office hours and performance-based shifts, including evenings, weekends, and select holidays.

Qualifications

• Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable with computers, databases, and ticketing software.
• Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
• Reliable and punctual with the ability to work independently when necessary.
• An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Responsibilities

• Greet patrons in a friendly, professional, and welcoming manner.
• Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries.
• Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
• Resolve patron concerns and ticketing issues with professionalism and courtesy.
• Process ticket sales, exchanges, refunds, and donations through AudienceView.
• Maintain patron records and assist with database updates and data integrity.
• Support membership and donor programs with purchases, renewals, donations, and inquiries.
• Assist with will-call lists, ticket printing, and generating patron reports.
• Collaborate with House Managers to ensure a smooth patron experience.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Computer skills

Database skills

Ticketing software

Cash handling

Credit card processing

Membership processing

Donation processing

Reliability

Punctuality

Performing arts interest

Tools

AudienceView

Job description

Uptown Knauer Performing Arts Center seeks a friendly Box Office Associate to deliver outstanding service, handle ticket sales, memberships, donations, and event information. This role serves as the first contact for patrons and ensures accurate, confidential transactions while supporting a welcoming venue.

The position requires regular box office hours and performance-based shifts, including evenings, weekends, and select holidays.