Box Office Associate

UPTOWN KNAUER PERFORMING ARTS CENTER; West Chester (Chester County); On-site; USD 22,000 - 28,000; Part time

Job summary

Uptown Knauer Performing Arts Center seeks a friendly Box Office Associate to deliver outstanding service, handle ticket sales, memberships, donations, and event information. This role serves as the first contact for patrons and ensures accurate, confidential transactions while supporting a welcoming venue.

The position requires regular box office hours and performance-based shifts, including evenings, weekends, and select holidays.

Qualifications

• Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable with computers, databases, and ticketing software.
• Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
• Reliable and punctual with the ability to work independently when necessary.
• An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Responsibilities

• Greet patrons in a friendly, professional, and welcoming manner.
• Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries.
• Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
• Resolve patron concerns and ticketing issues with professionalism and courtesy.
• Process ticket sales, exchanges, refunds, and donations through AudienceView.
• Maintain patron records and assist with database updates and data integrity.
• Support membership and donor programs with purchases, renewals, donations, and inquiries.
• Assist with will-call lists, ticket printing, and generating patron reports.
• Collaborate with House Managers to ensure a smooth patron experience.

Skills

Communication

Interpersonal skills

Attention to detail

Organizational skills

Computer skills

Database skills

Ticketing software

Cash handling

Credit card processing

Membership processing

Donation processing

Reliability

Punctuality

Performing arts interest

Tools

AudienceView

Job description

Box Office Associate

Department: Box Office Reports To: Box Office Manager Status: Part-Time, Hourly Compensation: $18/hour

Position Summary

The Box Office Associate serves as a primary point of contact for Uptown patrons, providing exceptional customer service while facilitating ticket sales, memberships, donations, and event information. This position plays an important role in creating a welcoming and positive experience for all guests while ensuring accurate transaction processing and efficient Box Office operations.

Box Office Associates work both regular Box Office hours and performance-based shifts, including evenings, weekends, and select holidays.

Essential Duties and Responsibilities

Customer Service

• Greet patrons in a friendly, professional, and welcoming manner.
• Assist customers with ticket purchases, exchanges, memberships, donations, and general inquiries in person, by phone, and via email.
• Provide accurate information regarding performances, events, seating, pricing, memberships, giving opportunities, and venue policies.
• Resolve patron concerns and ticketing issues with professionalism and courtesy.
• Serve as a knowledgeable ambassador for Uptown and its programming.

Ticketing & Transactions

• Process ticket sales, exchanges, and authorized refunds through AudienceView.
• Assist patrons with selecting performances and seating based on availability and patron needs.
• Process membership purchases and renewals and ensure accurate entry into the patron database.
• Process donations and other contributed revenue transactions received through the Box Office.
• Maintain accurate records of transactions and patron information.
• Handle cash, credit card, and other payment transactions according to organizational procedures.
• Maintain confidentiality and accuracy when handling patron and donor information.

Administrative Support

• Maintain patron records and assist with database updates and data integrity.
• Support membership and donor programs by assisting with purchases, renewals, donations, and inquiries.
• Assist with event preparation, including printing tickets, preparing will-call lists, and generating patron reports.
• Support the Box Office Manager with other administrative and patron-service responsibilities as needed.

Event Support

• Assist with will-call operations before performances and events.
• Collaborate with House Managers and other Front of House staff to ensure a smooth patron experience.
• Help maintain a clean, organized, and professional Box Office environment.
• Provide Box Office support during special events, fundraisers, community programs, and other Uptown activities as assigned.

Typical Box Office Hours & Scheduling

Regular Box Office hours are generally:

Thursdays and Fridays beginning at 2:00 PM through intermission of the evening's performance.

When there is no performance, regular Thursday and Friday Box Office hours generally conclude at 5:30 PM.

For performances outside of regular Box Office hours, the Box Office generally opens two hours prior to each performance and remains open through intermission.

During the holiday season and other periods of increased activity, Box Office hours may be expanded to include Wednesdays.

Additional or adjusted hours may occasionally be required for special events, holidays, high-volume performances, or organizational needs.

Because Uptown is a performing arts organization, candidates should be comfortable with a schedule that regularly includes evenings and weekends.

Qualifications

• AudienceView experience preferred, but will train.
• Previous customer service, retail, hospitality, performing arts, or ticketing experience preferred.
• Strong communication and interpersonal skills.
• Excellent attention to detail and organizational abilities.
• Comfortable working with computers, databases, and ticketing software.
• Ability to accurately process cash, credit card, ticketing, membership, and donation transactions.
• Ability to provide excellent service while managing multiple patron needs in a fast-paced environment.
• Ability to remain calm, courteous, and professional when resolving patron concerns.
• Reliable and punctual with the ability to work independently when necessary.
• An interest in the performing arts and enthusiasm for Uptown's mission and programming is preferred.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to occasionally lift up to 25 pounds.
• Ability to work evenings, weekends, and holidays as required by performance schedules.

Compensation & Availability

Compensation is $18 per hour. This is a part-time position with hours driven primarily by regular Box Office operations and Uptown's performance schedule. Flexible evening and weekend availability is required.