Box Office Clerk - Full Time

Legacy Entertainment Group, LLC; Wisconsin; On-site; USD 16,531 - 20,664; Part time

Job summary

A leading entertainment company in Wisconsin is seeking a dedicated customer service representative to provide exceptional service to guests both in person and over the phone. You will handle sales transactions, support guests with inquiries, and maintain cleanliness of the ticket booth. A high school diploma and availability on nights and weekends are required. Strong communication and sales skills will ensure success in this role.

Qualifications

• Must be available nights and weekends.
• Typing speed of 40 wpm minimum.
• Enjoy working with people.

Responsibilities

• Provide excellent customer service.
• Greet guests and initiate conversation.
• Handle cash and card transactions.

Skills

Customer service skills

Effective communication

Sales initiative

Attention to detail

Education

High school diploma or equivalent

Tools

Point of sale systems

Job description

Purpose: To greet guests in person or by phone in a friendly and courteous manner, providing information and initiating and executing sales accurately and efficiently.

Position Responsibilities

• Provide excellent customer service
• Greet and initiate conversation with guests via phone or in person
• Upsell add-ons to each show per instruction
• Handle cash, debit, and credit card transactions accurately
• Accurately type 40 wpm or faster
• Maintain cleanliness of the ticket booth and box office
• Always follow standard operating guidelines
• Maintain composure in stressful situations
• Accomplish tasks as scheduled
• Report damaged items promptly to direct supervisor.
• May empty and clear garbage bins and breakdown boxes.
• Show initiative and use good judgement
• Attentive to details
• Communicate effectively in a fast-moving establishment

Position Requirements

• Must be available nights and weekends
• Works with integrity, ethics, and honesty. Clearly distinguishes between right and wrong.
• Have and maintain a desire to sell
• General knowledge of computers; utilize a computer to process and balance sales; typing speed of 40 wpm minimum
• Knowledge of point of sale and or ticketing systems preferred
• Understanding of proper cash handling preferred
• Enjoy working with people and providing excellent customer service.
• Maintain a professional appearance

Education

High school diploma or equivalent

Essential Functions

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands dexterously and talk and hear. The employee is occasionally required to climb and descend stairs, reach with hands and arms and stoop, kneel or crouch. The employee must occasionally lift and/or move up to 30 pounds on their own. This position requires continuous ability to remember information and verbally communicate clearly.

Acknowledgement

The employment relationship is "at will" This Job description is not a contract for employment and the employee, or the employer may terminate employment at any time, for any reason. Management reserves the right to change these duties at any time.