Box Office Lead – Ticketing & Guest Experience

Penn Live Arts; Philadelphia (Philadelphia County); Hybrid; USD 26,000 - 29,000; Part time

Benefits offered by this job

Health and life insurance

Retirement plans

Job summary

Penn Live Arts is seeking a part-time Box Office Supervisor in Philadelphia to oversee box office operations during performances, process Tessitura transactions, and support staff scheduling with a focus on excellent customer service.

The role requires a High School Diploma (BA/BS preferred), 2–3 years’ box office or arts administration experience, and strong computer skills. Evening and weekend availability is necessary. A cover letter and resume are required for consideration.

Qualifications

• High School Grad/GE Degree and 2 to 3 years of experience or equivalent combination of education and experience is required.
• BA/BS preferred.
• Knowledge of Tessitura is strongly preferred.
• Box Office sales customer service experience preferred.
• Strong computer skills, including Excel, Word, Outlook, and Google Drive.
• Judicious conflict-resolution skills and ability to work evenings and weekends.

Responsibilities

• Serve as Box Office manager on duty during performances on an as needed, rotational basis.
• Accurately process ticketing transactions using Tessitura and other channels.
• Model excellent customer service to staff and patrons.
• Assist with hiring, training, and scheduling of box office staff.
• Disseminate event information to box office staff for specific shows and rentals.
• Supervise Box Office and act as manager on duty in absence of the Box Office Manager.
• Assist with ticketing for children’s performances and rental events with other teams.
• Support subscription renewal process in collaboration with Marketing.
• Assist daily reconciliation of petty cash, credit cards, and deposits.

Skills

Tessitura

Customer service

Supervisory

Excel

Communication

Education

High School Diploma

BA/BS preferred

Tools

Tessitura

Excel

Word

Outlook

Google Drive

Job description

Penn Live Arts is seeking a part-time Box Office Supervisor in Philadelphia to oversee box office operations during performances, process Tessitura transactions, and support staff scheduling with a focus on excellent customer service.

The role requires a High School Diploma (BA/BS preferred), 2–3 years’ box office or arts administration experience, and strong computer skills. Evening and weekend availability is necessary. A cover letter and resume are required for consideration.