Patron Services Associate — Box Office (Evenings/Weekends)

Salt Lake Community College; Garden City (SC); Sur place; USD 22 000 - 30 000; Plein temps

Résumé du poste

Salt Lake Community College's Grand Theatre is seeking a Patron Services Staff member for its Box Office. This entry-level role focuses on delivering friendly, efficient service to guests and handling ticket operations during performances.

Responsibilities include selling tickets, managing patron information, answering inquiries, and ensuring a welcoming environment. The ideal candidate communicates well, is reliable, and flexible for afternoons, evenings, and weekends.

Qualifications

• Graduation from an accredited high school or its equivalent is required.
• Bilingual applicants desired
• Experience in cash register operation and keeping accurate financial records is preferred
• Experience in a customer service position preferred

Responsabilités

• Provide all guests a positive first impression of the Grand Theatre by offering superior, individualized patron services.
• Learn and work within our patron management software system in order to sell tickets, maintain the database of patron information, and preparing financial receipts and reports for deposits to school accounts.
• Answering phone, voice messages, and email in an appropriate professional and courtesy manner.
• Serving as a point of contact to provide patrons with relevant and correct information on Grand activities and other community theatre opportunities.
• Multi-task on the night of shows to handle the current patron at the window as well as assist other front-of-house staff members.
• Handling minor patron customer service issues such as double seating and errors in ticket handling.
• Maintain theatre appearance and presentation.
• Take part in any extra training as required, and take a proactive approach in remaining aware of box office policy.

Connaissances

Customer service

Cash handling

Computer skills

Communication

Formation

High school diploma or equivalent

Outils

Cash register

Description du poste

Salt Lake Community College's Grand Theatre is seeking a Patron Services Staff member for its Box Office. This entry-level role focuses on delivering friendly, efficient service to guests and handling ticket operations during performances.

Responsibilities include selling tickets, managing patron information, answering inquiries, and ensuring a welcoming environment. The ideal candidate communicates well, is reliable, and flexible for afternoons, evenings, and weekends.