Box Office Attendant

Madlife Stage & Studios; Woodstock (GA); In loco; USD 17.000 - 24.000; Tempo pieno

Vantaggi offerti da questo lavoro

Growth opportunities

Discounted tickets

Flexible hours

Descrizione del lavoro

Madlife Stage & Studios in Woodstock, GA is seeking a personable Box Office Attendant to deliver exceptional customer service, handle ticket sales, and guide patrons about shows and events.

You will manage in-person, phone, and online transactions, answer questions, process payments, assist with seating, and collaborate with other teams to ensure smooth show operations while keeping a clean, welcoming box office environment.

Competenze

• High school diploma or equivalent required; college coursework is a plus.
• Experience in customer service or retail is advantageous.
• Strong communication and interpersonal skills are essential.
• Ability to handle cash and operate POS systems accurately.
• Comfortable in a fast-paced environment and multitasking.
• Willingness to work evenings, weekends, and holidays per event schedule.
• Proactive service mindset and problem-solving abilities.
• Familiarity with Google Sheets/Docs and Eventbrite is a plus.

Mansioni

• Handle ticket sales in-person, by phone, and online via the ticketing system.
• Provide information on show schedules, seating, pricing, and venue policies.
• Address inquiries, resolve complaints, and ensure customer satisfaction.
• Process payments, manage cash, and maintain accurate records.
• Assist seating and enforce venue seating policies.
• Collaborate with other departments to coordinate show operations.
• Maintain a clean, organized box office area.
• Ensure tickets and materials are ready for upcoming shows.
• Adhere to safety and security procedures.

Conoscenze

Customer service

Cash handling

Communication skills

Multitasking

POS experience

Formazione

High school diploma

Some college education preferred

Strumenti

Google Sheets

Google Docs

Eventbrite

POS systems

Descrizione del lavoro

Overview

We are seeking a personable, detail-oriented Box Office Attendant to join our team. The ideal candidate will play a crucial role in delivering exceptional customer service, managing ticket sales, and providing information to patrons about our shows and events. This position requires strong communication skills, the ability to multitask, and a commitment to creating a positive experience for all visitors.

Key Responsibilities

• Handle ticket sales through in-person, phone, and online transactions using the ticketing system.
• Provide accurate information about show schedules, seating, pricing, and venue policies to patrons.
• Address customer inquiries, resolve complaints, and offer solutions to ensure a high level of customer satisfaction.
• Process payments, manage cash transactions, and maintain accurate financial records.
• Assist in seating assignments and ensure compliance with venue seating policies.
• Collaborate with other departments to coordinate and facilitate smooth show operations.
• Maintain the cleanliness and organization of the box office area.
• Ensure all tickets and materials are ready and available for upcoming shows.
• Adhere to company policies and procedures, including safety and security protocols.

Qualifications

• High school diploma or equivalent; some college education preferred.
• Previous experience in customer service, retail, or a related field is advantageous.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to handle cash transactions and operate point-of-sale systems accurately.
• Comfortable working in a fast-paced environment with the ability to multitask.
• Flexibility to work evenings, weekends, and holidays as required by the event schedule.
• A positive attitude, problem-solving skills, and a commitment to providing excellent service.
• Ability to use basic tools in Google Sheets, Google Docs, and Eventbrite.

Physical Requirements

• Ability to stand for extended periods.
• Capacity to lift up to 20 pounds occasionally.
• Comfortable working in a busy environment with varying noise levels.

Benefits

• Competitive hourly wage.
• 15/hr plus tips.
• Opportunities for growth within the organization.
• Discounted tickets to shows and events.