Patron Experience Associate - Part-Time

Skokie-Public-Library; Skokie (IL); On-site; USD 27,000 - 29,000; Part time

Benefits offered by this job

Sick Pay

Employee Assistance Program

Calm Subscription

Counslr

Transit Benefits

Job summary

Skokie Public Library is seeking a part-time Patron Services Assistant to staff two public service desks and the Call Center, helping patrons access resources and enjoy library services. The role supports a diverse community and requires strong customer service and tech comfort for digital platforms.

Two positions are available (Schedule A and Schedule B) with evenings and weekend flexibility. Experience with libraries is a plus, and multilingual skills are beneficial in serving Skokie's diverse

Qualifications

• Minimum qualifications include a high school diploma or equivalent and at least one year of customer service experience.
• Excellent verbal and written communication skills and a friendly, helpful demeanor.
• Ability to work with a culturally diverse community and handle multitasking across desks and a Call Center.
• Familiarity with popular books, music, and movies, plus basic tech skills for digital services.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and process renewals.
• Assist patrons with automated services and digital platforms (e.g., Hoopla, Kanopy).
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Skills

Customer service experience

Excellent communication

Friendly demeanor

Multilingual skills

Basic computer/phone skills

Troubleshoot downloads/streaming

Knowledge of books/music/movies

Teamwork/flexibility

Diversity engagement

Education

High school diploma or equivalent

Some college coursework

Experience in a library setting

Tools

Hoopla

Kanopy

Job description

Skokie Public Library is seeking a part-time Patron Services Assistant to staff two public service desks and the Call Center, helping patrons access resources and enjoy library services. The role supports a diverse community and requires strong customer service and tech comfort for digital platforms.

Two positions are available (Schedule A and Schedule B) with evenings and weekend flexibility. Experience with libraries is a plus, and multilingual skills are beneficial in serving Skokie's diverse