Patron Services Assistant (part-time)

Skokie Public Library; Skokie (IL); On-site; USD 2,739,000 - 2,893,000; Part time

Benefits offered by this job

Sick Pay

Employee Assistance Program

Calm Subscription

Counslr

Transit Benefits

Job summary

Skokie Public Library is seeking a Patron Services Assistant (part-time) to deliver exceptional customer service at two public desks and the Call Center. This role helps patrons access resources and enjoy all the library has to offer.

The position requires a high school diploma or equivalent, at least one year of customer service experience, strong communication skills, and the ability to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills (verbal and written).
• Friendly demeanor and customer-service mindset.
• Ability to work with a culturally diverse community.
• Familiarity with books, music, and movies.
• Basic computer and mobile device skills; comfortable with smartphones, tablets, and e-readers.
• Ability to troubleshoot downloadable materials and streaming services.
• Teamwork, flexibility, and problem-solving skills.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and renewals.
• Assist patrons with Hoopla and Kanopy.
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Skills

Customer service

Communication skills

Multilingual abilities

Teamwork

Problem-solving

Education

High school diploma or equivalent

Some college coursework

Tools

Hoopla

Kanopy

Job description

Patron Services Assistant (part-time)

Two positions are available

Schedule A (part-time, 16 hours)

• Mondays: 5pm - 9pm
• Tuesdays: 5pm - 9pm
• Wednesdays: 5pm - 9pm
• Thursdays: 5pm - 9pm

Schedule B (part-time, 15.5 hours)

• Mondays: 9am - 1pm
• Fridays: 9am - 1pm
• Saturdays: 10am - 6pm

About the Role

Skokie Public Library is seeking a Patron Services Assistant to deliver exceptional customer service to our diverse community. This position staffs two public service desks and the Call Center, helping patrons access resources and enjoy all the library has to offer.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and process renewals.
• Assist patrons with automated services and digital platforms (e.g., Hoopla, Kanopy).
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills (verbal and written).
• Strong customer service mindset and friendly demeanor.
• Ability to work effectively with a culturally diverse community.
• Familiarity with popular books, music, and movies.
• Basic computer and telephone skills; comfort with smartphones, tablets, and e-readers.
• Ability to troubleshoot downloadable materials and streaming services.
• Teamwork, flexibility, and problem-solving skills.

Preferred Qualifications

• Some college coursework.
• Experience in a library setting.
• Multilingual skills (English plus another language relevant to Skokie).

Physical & Scheduling Requirements

• Ability to stand, bend, lift up to 15 lbs., and push book carts up to 150 lbs.
• Must be available for flexible scheduling, including evenings and weekends.

Compensation and Benefits

• The pay range for new hires in this position is $19.88 to $21.00 per hour. Offers are made within this range based on competencies, experience, and internal equity
• Benefits: Sick Pay, Employee Assistance Program, Calm Subscription,Counslr, Transit Benefits
• An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community

FULL JOB DESCRIPTION: Patron Services Assistant.docx

Skokie Public Library is an Equal Opportunity Employer.