Library Patron Services Associate (Evenings & Weekends)

Skokie Public Library; Skokie (IL); On-site; USD 2,739,000 - 2,893,000; Part time

Benefits offered by this job

Sick Pay

Employee Assistance Program

Calm Subscription

Counslr

Transit Benefits

Job summary

Skokie Public Library is seeking a Patron Services Assistant (part-time) to deliver exceptional customer service at two public desks and the Call Center. This role helps patrons access resources and enjoy all the library has to offer.

The position requires a high school diploma or equivalent, at least one year of customer service experience, strong communication skills, and the ability to work evenings and weekends.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills (verbal and written).
• Friendly demeanor and customer-service mindset.
• Ability to work with a culturally diverse community.
• Familiarity with books, music, and movies.
• Basic computer and mobile device skills; comfortable with smartphones, tablets, and e-readers.
• Ability to troubleshoot downloadable materials and streaming services.
• Teamwork, flexibility, and problem-solving skills.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and renewals.
• Assist patrons with Hoopla and Kanopy.
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Skills

Customer service

Communication skills

Multilingual abilities

Teamwork

Problem-solving

Education

High school diploma or equivalent

Some college coursework

Tools

Hoopla

Kanopy

Job description

Skokie Public Library is seeking a Patron Services Assistant (part-time) to deliver exceptional customer service at two public desks and the Call Center. This role helps patrons access resources and enjoy all the library has to offer.

The position requires a high school diploma or equivalent, at least one year of customer service experience, strong communication skills, and the ability to work evenings and weekends.