Patron Services Assistant (part-time)

Skokie-Public-Library; Skokie (IL); On-site; USD 27,000 - 29,000; Part time

Benefits offered by this job

Sick Pay

Employee Assistance Program

Calm Subscription

Counslr

Transit Benefits

Job summary

Skokie Public Library is seeking a part-time Patron Services Assistant to staff two public service desks and the Call Center, helping patrons access resources and enjoy library services. The role supports a diverse community and requires strong customer service and tech comfort for digital platforms.

Two positions are available (Schedule A and Schedule B) with evenings and weekend flexibility. Experience with libraries is a plus, and multilingual skills are beneficial in serving Skokie's diverse

Qualifications

• Minimum qualifications include a high school diploma or equivalent and at least one year of customer service experience.
• Excellent verbal and written communication skills and a friendly, helpful demeanor.
• Ability to work with a culturally diverse community and handle multitasking across desks and a Call Center.
• Familiarity with popular books, music, and movies, plus basic tech skills for digital services.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and process renewals.
• Assist patrons with automated services and digital platforms (e.g., Hoopla, Kanopy).
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Skills

Customer service experience

Excellent communication

Friendly demeanor

Multilingual skills

Basic computer/phone skills

Troubleshoot downloads/streaming

Knowledge of books/music/movies

Teamwork/flexibility

Diversity engagement

Education

High school diploma or equivalent

Some college coursework

Experience in a library setting

Tools

Hoopla

Kanopy

Job description

Patron Services Assistant (part-time)

Two positions are available

Schedule A (part-time, 16 hours)

• Mondays: 5pm - 9pm
• Tuesdays: 5pm - 9pm
• Wednesdays: 5pm - 9pm
• Thursdays: 5pm - 9pm

Schedule B (part-time, 15.5 hours)

• Mondays: 9am - 1pm
• Fridays: 9am - 1pm
• Saturdays: 10am - 6pm

About the Role

Skokie Public Library is seeking a Patron Services Assistant to deliver exceptional customer service to our diverse community. This position staffs two public service desks and the Call Center, helping patrons access resources and enjoy all the library has to offer.

Responsibilities

• Greet patrons and provide friendly, helpful service.
• Answer questions in person and by phone.
• Issue library cards, check in/out materials, and process renewals.
• Assist patrons with automated services and digital platforms (e.g., Hoopla, Kanopy).
• Troubleshoot basic technology issues.
• Engage patrons in conversations about books, movies, and music.
• Rove the library floor to offer assistance.

Minimum Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience.
• Excellent communication skills (verbal and written).
• Strong customer service mindset and friendly demeanor.
• Ability to work effectively with a culturally diverse community.
• Familiarity with popular books, music, and movies.
• Basic computer and telephone skills; comfort with smartphones, tablets, and e-readers.
• Ability to troubleshoot downloadable materials and streaming services.
• Teamwork, flexibility, and problem-solving skills.

Preferred Qualifications

• Some college coursework.
• Experience in a library setting.
• Multilingual skills (English plus another language relevant to Skokie).

Physical & Scheduling Requirements

• Ability to stand, bend, lift up to 15 lbs., and push book carts up to 150 lbs.
• Must be available for flexible scheduling, including evenings and weekends.

Compensation and Benefits

• The pay range for new hires in this position is $19.88 to $21.00 per hour. Offers are made within this range based on competencies, experience, and internal equity
• Benefits: Sick Pay, Employee Assistance Program, Calm Subscription,Counslr, Transit Benefits
• An opportunity to work in a collaborative and compassionate environment alongside talented colleagues in service to a diverse, vibrant community

FULL JOB DESCRIPTION: Patron Services Assistant.docx

Skokie Public Library is an Equal Opportunity Employer.