Patient & Visitor Experience Ambassador

University of Wisconsin Hospitals and Clinics Authority in; Madison (WI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Retirement plans

Tuition reimbursement

Job summary

The University of Wisconsin Hospitals and Clinics Authority is seeking a Guest Services Ambassador (Finance) to welcome patients and visitors and to help maintain smooth flow at UW Health entrances.

This 100% FTE role covers day and evening shifts, including a later evening period in the Emergency Department (From 5:00PM - 9:30PM), and offers benefits, tuition reimbursement, and flexibility to support patient experience.

Qualifications

• No minimum education required.
• Customer service experience, administrative support, retail, or related experience preferred.

Responsibilities

• Engage with patients and visitors as they enter the hospital with energy and enthusiasm.
• Complete health screening questions with patients and visitors or direct them to area-specific health screening workflows.
• Ensure the smooth flow of patients and visitors at all designated entrances of UW Health locations navigating them throughout the facility.
• Ensure supplies are stocked and keep the entrance area neat and organized.

Skills

Customer service

Education

No minimum education

Job description

The University of Wisconsin Hospitals and Clinics Authority is seeking a Guest Services Ambassador (Finance) to welcome patients and visitors and to help maintain smooth flow at UW Health entrances.

This 100% FTE role covers day and evening shifts, including a later evening period in the Emergency Department (From 5:00PM - 9:30PM), and offers benefits, tuition reimbursement, and flexibility to support patient experience.