Patient Access & Admissions Specialist – Hospital

University of Wisconsin Hospitals and Clinics Authority in; Madison (WI); On-site; USD 36,000 - 48,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Paid time off

Parental leave

Adoption assistance

Flexible schedules

Employee wellbeing resources

Tuition benefits

Referral bonus

Job summary

UW Health in Madison, WI seeks a Patient Access Representative - Hospital (Finance) to enter and verify patient demographic and insurance information, identify and collect financial obligations, and register or admit patients. The position is 70% FTE, 28 hours weekly, daytime shift Monday–Wednesday and every other Sunday at University Hospital.

The role emphasizes compassionate customer service, strong communication, and contributing to a positive patient experience.

Qualifications

• No minimum education required.
• High School Diploma or Equivalent Preferred.
• Associate's Degree in Business, Finance, Health Information Management or related field Preferred.
• 1 year of experience in a customer service-related field Required.
• 1 year of experience in a healthcare, call center, business, financial or insurance related field Preferred.

Responsibilities

• Enter and verify demographic and insurance information, identify and collect patient financial obligations, and register or admit patients.
• Promote a positive patient and family experience, exhibit empathy, engage in compassionate collections, and demonstrate strong communication skills

Skills

Customer service

Communication skills

Education

High School Diploma or GED

Associate's Degree in Business

Health Information Management

Job description

UW Health in Madison, WI seeks a Patient Access Representative - Hospital (Finance) to enter and verify patient demographic and insurance information, identify and collect financial obligations, and register or admit patients. The position is 70% FTE, 28 hours weekly, daytime shift Monday–Wednesday and every other Sunday at University Hospital.

The role emphasizes compassionate customer service, strong communication, and contributing to a positive patient experience.