Patient Experience Consultant

UW Health; Madison (WI); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Parental leave and adoption assistance

Tuition benefits eligibility

Referral bonus

Job summary

UW Health in Madison, WI is seeking a Patient Experience Consultant to foster a culture of improvement and innovation in patient care. The role involves engaging partners across the system to deliver an exceptional patient experience and educating teams on best practices in patient experience.

You will lead cross-functional improvement projects, use patient experience data to drive changes, and collaborate with diverse hospital sites.

Qualifications

• Bachelor's degree required in business administration, health care, or related field.
• Master's degree preferred in MBA, Health Care Administration, Nursing, Industrial Engineering, or other health-related field.

Responsibilities

• Foster a culture of improvement, efficiency, and innovative thinking by engaging partners to deliver exceptional patient experience.
• Build trusting partnerships across the system, educate and coach patient experience best practices.
• Lead and participate in cross-functional improvement work across the system.
• Utilize patient experience data to inform improvement work.

Skills

Process improvement

Stakeholder engagement

Patient experience

Coaching

Education

Bachelor's Degree in business administration, health care, or related field

Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field

Job description

Job Description

Work Schedule: 100%, day shift working Monday - Friday, 8:00 am - 5:00 pm. This is a hybrid position with a homebase at 7974 UW Health Court, Middleton, WI, but may need to cover other UW Health hospital sites. You will work a minimum of one day per month on-site but up to five days on-site per month based on the needs of the department.

Be part of something remarkable

Join the #1 hospital in Wisconsin!

We are seeking a Patient Experience Consultant to:

• Foster a culture of improvement, efficiency, and innovative thinking as you engage partners in delivering remarkable patient experience.
• Build trusting partnerships across the system as you educate, and coach patient experience best practices.
• Establish trust in leading and participating in cross functional improvement work across the system.
• Utilize patient experience data to help inform improvement work.

At UW Health, you will have:

• An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
• Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
• Access to great resources through the UW Health Employee Wellbeing Department that supports your emotional, financial, and physical well-being.
• Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
• The opportunity to earn a referral bonus for referring friends, former colleagues or others to apply for open, posted positions.

Qualifications

• Bachelor's Degree in business administration, health care, or related field Required
• Master's Degree in Business Administration, Health Care Administration, Nursing, Industrial Engineering, or other health related field Preferred

Work Experience

• 2 years of healthcare experience with at least one (1) year of patient experience focus Required
• 1 year of experience performing process improvement/coaching, patient/customer relations, or management experience Required
• 5 years of patient experience focused work a large health care environment Preferred
• 2 years of experience working with volunteer programming Preferred

Our Commitment to Social Impact and Belonging

UW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

UW Health Administrative Facilities

UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

Job DescriptionUW Hospital and Clinics Benefits