Patient Visit Navigator & Care Coordination Pro

Mayo Career Site US; Rochester (MN); On-site; USD 42,000 - 58,000; Full time

Job summary

Mayo Clinic in Rochester, MN is seeking a Healthcare Support Specialist to facilitate patient visits and support providers by anticipating and responding to patient needs. The role coordinates appointment schedules across a multispecialty practice and helps prepare patients for examinations.

Responsibilities include preparing patients, completing pre-exam records, verifying demographics and insurance, and managing patient flow and materials.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks with attention to detail.
• Ability to push/pull up to 75 pounds as needed.

Responsibilities

• Facilitates patient visits and supports the health care provider by anticipating and responding to patient needs.
• Coordinates complex appointment schedules and daily activities of providers in a multispecialty medical practice.
• Prepares patients, completes pre-examination record information, and manages the flow of patient materials.
• Obtains or verifies patient demographics, medical insurance information, and informs patients of scheduling delays or changes.
• Assists with access and navigation tasks, including greeting patients, verifying appointments in the EHR, and supporting policy enforcement and safety.

Skills

Customer service

Communication

Physical ability

Job description

Mayo Clinic in Rochester, MN is seeking a Healthcare Support Specialist to facilitate patient visits and support providers by anticipating and responding to patient needs. The role coordinates appointment schedules across a multispecialty practice and helps prepare patients for examinations.

Responsibilities include preparing patients, completing pre-exam records, verifying demographics and insurance, and managing patient flow and materials.