Patient Concierge & Transport Specialist

Mayo Career Site US; Austin (MN); On-site; USD 32,000 - 52,000; Full time

Job summary

Mayo Clinic in Minnesota invites a Guest Services Representative to deliver courteous, professional service to patients, visitors and staff. You will assist with mobility, wayfinding, transportation, and access to Mayo facilities while keeping loading zones clear and ensuring safe transitions.

The role involves limited access to non-sensitive patient information to support navigation and appointment locations, while maintaining confidentiality and patient privacy at all times.

Qualifications

• The Guest Services Representative is responsible for courteous and respectful customer service to patients, visitors and staff in a professional manner.
• Responsibilities include assisting patients and guests to and from cars, courtesy vans, transporting patients, wheelchair recovery, wayfinding, calling taxi cabs and courtesy vehicles for patients and visitors, keeping loading zones clear, and assisting with traffic control.
• The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.

Responsibilities

• The Guest Services Representative is responsible for courteous and respectful customer service to patients, visitors and staff in a professional manner.
• Responsibilities include assisting patients and guests to and from cars, courtesy vans, transporting patients, wheelchair recovery, wayfinding, calling taxi cabs and courtesy vehicles for patients and visitors, keeping patient loading zones clear, and assisting with traffic control.
• The position will have limited access to the electronic medical record to view patient room numbers and appointment locations.

Job description

Mayo Clinic in Minnesota invites a Guest Services Representative to deliver courteous, professional service to patients, visitors and staff. You will assist with mobility, wayfinding, transportation, and access to Mayo facilities while keeping loading zones clear and ensuring safe transitions.

The role involves limited access to non-sensitive patient information to support navigation and appointment locations, while maintaining confidentiality and patient privacy at all times.