Patient Placement Assistant

Baystate Health; Springfield, Northern (MA, KY); Hybrid; USD 29,000 - 39,000; Part time

Job summary

Baystate Health in Springfield, MA is seeking a part-time Patient Placement Assistant to support the throughput team and ensure accurate patient placement. You will gather demographics, insurance and clinical data to place patients according to guidelines and collaborate with the throughput nurse.

Weekend and holiday rotation may be required. The role emphasizes service excellence in every patient interaction and adherence to policy and performance metrics.

Qualifications

• Proven customer service experience.
• Ability to synthesize clinical information to properly place patients.
• Weekend and holiday rotation may be required.

Responsibilities

• Process all admissions and related transactions within established monthly QA thresholds for Bed Management Dashboard, SMS, On-Line Survey, and E-mail boxes as assigned.
• Collect demographic, insurance and clinical information necessary to appropriately place the patient, assists in supportive role for the Patient Throughput team including transfer service functions.
• Collect information via software systems to proficiently place patients based on clinical guidelines, collaborate with the Patient throughput nurse to place patients, escalate issues patient placement charge nurse as they arise.
• Process all calls in a Service Excellence oriented manner. Adheres to call guides and flows. Communicates in a professional manner appropriate and respectful to the age/comprehension level of the patient and/or family member as well as hospital staff
• Maintains call levels/call guides based on data from monthly telephone Quality Assurance. Signs in and out of correct lines assigned
• Problem Solving. Recognizes and communicates problems to the right person/system. Offers constructive ideas/suggestions for solving problems.
• Learning. Attends required in-service/meetings. Maintains resource materials. Applies acquired skills. Adheres to policy & procedures. Accepts/encourages assessment/feedback from peers and manager.
• Attends required in-service/meetings. Maintains resources. Accepts/encourages assessment/feedback from peers and supervisors.
• Functions as a pivotal part of the throughput team, reports concerns as they arise to the appropriate person.
• Communicates with Patient throughput nurse manager on department concerns as they arise.

Skills

Customer service

Communication

Clinical information synthesis

Education

High School Diploma or GED

Job description

Baystate Health, a nationally recognized leader in healthcare quality and safety, is looking for a part-time Patient Placement Assistant for our Springfield location.

Baystate Health, western Massachusetts’ only academic center and tertiary care provider, has a long and proud tradition of continuous learning and improvement. We educate and train hundreds of healthcare workers every year and advance knowledge about new approaches to care. At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. We are committed to increasing diverse representation across our organization. Together our inspired and compassionate teams manage the whole health needs of all communities in need.

Job Responsibilities

• Processes all assigned admissions and related transactions within established monthly QA thresholds for Bed Management Dashboard, SMS, On-Line Survey, and E-mail boxes as assigned. Assists department manager in metric reporting using Excel or Microsoft word documents.
• Collects demographic, insurance and clinical information necessary to appropriately place the patient, assists in supportive role for the Patient Throughput team including transfer service functions.
• Collects information via software systems to proficiently place patients based on clinical guidelines, collaborate with the Patient throughput nurse to place patients, escalates issues patient placement charge nurse as they arise.
• Process all calls in a Service Excellence oriented manner. Adheres to call guides and flows. Communicates in a professional manner appropriate and respectful to the age/comprehension level of the patient and/or family member as well as hospital staff
• Maintains call levels/call guides based on data from monthly telephone Quality Assurance. Signs in and out of correct lines assigned
• Problem Solving. Recognizes and communicates problems to the right person/system. Offers constructive ideas/suggestions for solving problems.
• Learning. Attends required in-service/meetings. Maintains resource materials. Applies acquired skills. Adheres to policy & procedures. Accepts/encourages assessment/feedback from peers and manager.
• Attends required in-service/meetings. Maintains resources. Accepts/encourages assessment/feedback from peers and supervisors.
• Functions as a pivotal part of the throughput team, reports concerns as they arise to the appropriate person.
• Communicates with Patient throughput nurse manager on department concerns as they arise.

Qualification

High School Diploma or GED

Required Work Experience

Proven customer service experience, ability to synthesize clinical information to properly place patients to the correct location

Preferred Work Experience

Clinical background, Direct Patient care experience preferred

Weekend and holiday rotation

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education

GED or HiSET (Required)

Certifications

Certified Home Health Aid – OtherOtherOther, Certified Nurse Aide – OtherOtherOther

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum – Midpoint – Maximum

$20.79 – $23.90 – $28.08

Equal Employment Opportunity Employer

Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

At Baystate Health we respect the privacy of our candidates and recruits. Please note that we will not contact candidates directly to ask for personal information over the phone, such as date of birth, social security number, or any other private financial information. Learn More