Patient & Surgical Scheduling Specialist

US Oncology Network-wide Career Opportunities; BLOOMINGTON (MN); On-site; USD 30,000 - 41,000; Full time

Job summary

Minnesota Oncology in Bloomington, MN is seeking an organized Front Office Scheduler to join a patient-centered team. You will handle incoming calls, schedule appointments, obtain authorizations, collect payments, and support the clinic with efficient front-office operations.

The role requires a high school diploma or equivalent, strong computer skills, and at least one year of healthcare scheduling experience, preferably in a surgical setting.

Qualifications

• High School Diploma or Equivalent is Required, Associate's or higher preferred
• Strong Computer Skills
• 1+ years of healthcare scheduling experience, preferably in a surgical setting

Responsibilities

• Answers all incoming calls; assesses callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and timely manner.
• Schedules outpatient appointments/testing/surgeries and hospital admissions upon request. Obtains necessary pre-certification as required.
• Schedules patient referrals and returning patients in computer system in accordance with physician and/or office guidelines. For new and or referred patients, sets up in system with appropriate documentation and coding. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
• Obtains and enters all insurance authorization, and correspondence relating to referrals in patients charts and/or electronic medical records (EMR).
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Maintains primary office scheduling template containing physician meetings, satellite schedule, rounding and call coverage.
• Arranges for patients to have financial counseling as needed.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/practice.
• Follows policies and procedures to contribute to the efficiency of the front office. Covers for other front office functions as requested.
• Prepares correspondence, memos, forms and other typing as requested by supervisor.
• Communicates to patient about surgeries or tests being scheduled and potential prep work needed, inquiring about test specifics from necessary parties and gathering patient information as needed
• Responsible for follow up on all pre-operative tests to ensure cleared for surgical procedure and communicates with physician and patients if further testing is required before surgery is performed.
• Responsible for scheduling post-operative follow up appointments with Physicians.
• Where applicable, basic understanding of medical terminology for tests and surgical procedures, including coding and ability to look up codes specific to diagnosis, surgery and scheduling procedure.

Skills

Strong Computer Skills

Healthcare scheduling experience

Multitasking abilities

Education

High School Diploma or Equivalent

Associate's Degree or higher preferred

Tools

EMR system experience

Job description

Minnesota Oncology in Bloomington, MN is seeking an organized Front Office Scheduler to join a patient-centered team. You will handle incoming calls, schedule appointments, obtain authorizations, collect payments, and support the clinic with efficient front-office operations.

The role requires a high school diploma or equivalent, strong computer skills, and at least one year of healthcare scheduling experience, preferably in a surgical setting.