Oncology Clinic Scheduler & Patient Concierge

The US Oncology Network; Osseo (MN); Sur place; USD 30 000 - 40 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

PTO

Disability Coverage

401k with company contribution

Wellness program

Tuition Reimbursement

Employee Discounts

Free Parking

Career Growth

Supportive Team

Résumé du poste

Minnesota Oncology is seeking an organized front desk/medical office professional to join a patient‑facing team in Minnesota. You will handle calls, scheduling, referrals, insurance authorizations and patient financial counseling with a focus on accurate, confidential service.

The role requires 2+ years of medical office experience, strong computer skills and the ability to multitask in a fast-paced environment. A positive, customer‑service mindset is essential for patient satisfaction.

Qualifications

• High school diploma or equivalent required.
• 2+ years of medical office experience preferred.

Responsabilités

• Answers all incoming calls; directs to appropriate personnel and messages are communicated accurately.
• Schedules patient referrals and returns patients in the EMR system per physician/office guidelines.
• Obtains insurance authorization and related referrals in patient charts/EMR.
• Collects co-pays, deductibles and other out-of-pocket amounts at visit.
• Maintains primary office scheduling template and coordinates with physician schedule.
• Arranges financial counseling for patients as needed.
• Protects patient confidentiality and adheres to policies to boost front-office efficiency.
• Prepares correspondence, memos and forms as requested by supervisor.
• May schedule outpatient appointments/tests and obtain pre-certification as required.
• Communicates schedule details to patients and gathers necessary information.
• May follow up on pre-operative tests to ensure clearance for surgery and coordinate with physicians.

Connaissances

Multitasking

Prioritization

Organizational skills

Independence

Teamwork

Self-starter

Versatility

Customer service

Detail-oriented

Formation

High School Diploma or Equivalent

Description du poste

Minnesota Oncology is seeking an organized front desk/medical office professional to join a patient‑facing team in Minnesota. You will handle calls, scheduling, referrals, insurance authorizations and patient financial counseling with a focus on accurate, confidential service.

The role requires 2+ years of medical office experience, strong computer skills and the ability to multitask in a fast-paced environment. A positive, customer‑service mindset is essential for patient satisfaction.