Patient Support Specialist — Front Desk & Scheduling

Community Care Physicians; Town of Guilderland (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

Total rewards package

Business casual environment

Job summary

Community Care Physicians in Albany is hiring a full-time Patient Support Specialist to join our front desk and administrative team. This 40-hour, Monday–Friday schedule supports smooth patient flow and accurate check-in.

The ideal candidate will deliver superior customer service, handle calls, schedule appointments, and maintain confidentiality. We offer a competitive benefits package and a $1,000 recruitment/retention bonus.

Qualifications

• High school graduate or equivalent with additional education desirable.
• Previous clerical experience in a medical practice preferred.
• Strong computer skills.
• Knowledge of medical terminology and office procedures preferred.
• Ability to use interpersonal skills to establish/maintain cooperative relationships with patients, family members, physicians, providers, managers, co-workers and external customers.
• Maintain strictest confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Medical field experience

Interpersonal skills

Strong computer skills

Education

High school diploma

Tools

Office software

Job description

Community Care Physicians in Albany is hiring a full-time Patient Support Specialist to join our front desk and administrative team. This 40-hour, Monday–Friday schedule supports smooth patient flow and accurate check-in.

The ideal candidate will deliver superior customer service, handle calls, schedule appointments, and maintain confidentiality. We offer a competitive benefits package and a $1,000 recruitment/retention bonus.