Patient Support Specialist - Medical Front Desk & Scheduler

Community Care Physicians; Town of Westerlo (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Recruitment bonus

40-hour work week

Job summary

Community Care Physicians’ Albany Family Medicine office is hiring a full-time Patient Support Specialist. This 40-hour week runs Monday–Friday, 8:00am–4:30pm, with a recruitment and retention bonus of up to $1,000.

The ideal candidate will excel in customer service, preferably with medical office experience, strong computer skills, and knowledge of medical terminology. This role is the former Medical Secretary.

Qualifications

• High school diploma or equivalent; medical office experience preferred.
• Strong computer skills and familiarity with office software.
• Knowledge of medical terminology and office procedures.
• Ability to maintain confidentiality and discretion.

Responsibilities

• Greeting and checking in patients when they arrive to the office.
• Process incoming telephone calls/messages based on office policy and procedure.
• Schedule appointments for patients, following office protocols for access to care.
• Schedule all follow up appointments as directed by the providers or as indicated on encounter forms.
• Obtain patient signature on the appropriate waiver(s) according to insurance requirements
• Organize and monitor the provider's daily schedule.
• Maintain timely patient flow.
• Verify patient insurance coverage/demographic information at each visit and update when necessary

Skills

Customer service

Medical office experience

Communication skills

Office efficiency

Education

High school diploma or equivalent

Job description

Community Care Physicians’ Albany Family Medicine office is hiring a full-time Patient Support Specialist. This 40-hour week runs Monday–Friday, 8:00am–4:30pm, with a recruitment and retention bonus of up to $1,000.

The ideal candidate will excel in customer service, preferably with medical office experience, strong computer skills, and knowledge of medical terminology. This role is the former Medical Secretary.