Patient Support Coordinator

Sonrava Health; Tallahassee (FL); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Patient Support Coordinator to enhance customer experiences through effective communication and collaboration with dental offices. This role involves managing patient inquiries, scheduling appointments, and educating customers about available plans. The ideal candidate will thrive in a dynamic environment and demonstrate strong problem-solving skills.

Benefits

Paid Time Off (PTO)

Medical and dental insurance

Vision coverage

401K plan

Highly competitive salaries

KPI based incentive programs

Qualifications

• Experience with Denticon and Genesys is highly preferred.

Responsibilities

• Communicate with patients regarding dental needs and scheduling.
• Handle high volume of calls regarding various insurances.
• Follow up on patients with incomplete care.

Skills

Communication

Multi-tasking

Problem Solving

Tools

Denticon

Genesys

Job description

Overview

The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers and through collaboration with the dental offices being supported.

Team should have or be prepared to learn dental terminology and procedures to support the education of our patients and the completion of their care.

Responsibilities

• Effectively communicate with patients who need to complete dental treatment or have questions regarding dental needs and scheduling their appointments.
• Handle high volume of callsregarding Denti-Cal, Medicaid, HMO, PPO and other Insurances.
• Effectively navigate systems to lookup existing patients’ information in our dental systems
• Aggressive outbound calls efforts and follow ups on patients with incomplete care including any missed or cancelled appointments.
• Foster a strong, professional, and positive communication with all peers and customers including dental office team members being supported.
• Patient Support Coordinators should surpass quality assurance, productivity, and dependability expectations.
• Follow best practices and adherence to pre-approved procedures in escalating patient concerns.
• Educate new and existing customers of any available plans, products, and services.
• Ability to multi-task, this includes knowledge of multiple plans and different levels of benefits within each plan.
• Use of analysis and solid commitment to solve customer problems, includes working independently and make solid decisions.
• Possess an assertive work ethic and is comfortable overcoming objections aimed to increase performance conversions.
• Willing to have fun and engage in a high energy and collaborative work environment, accessible and knowledgeable Leadership Team
• Ability to remain focused and productive each day though tasks may be repetitive.
• Patient Support Coordinators will be an extension of the dental offices located nationwide.
• Patient Support Coordinators will support building provider schedules through their partnership with the offices they support.
• All candidates will be managed to KPIs with regards to inbound and outbound calls and appointment bookings

Qualifications

• Experience with using Denticon and Genesys is highly preferred.
• Must be available to work Monday – Friday remotely with a private workspace and secure internet connection adhering to policies.

Sonrava Health offers a competitive benefit package designed to enhance the lives of our employees. Employees are eligible for benefits based on their full-time status.

• Paid Time Off (PTO)
• Medical and dental insurance
• Vision coverage
• 401K plan
• Highly competitive salaries
• KPI based incentive programs.