Patient Support Coordinator I

Paycom; Tacoma (WA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Support Coordinator I to enhance patient experiences regarding billing inquiries and payment processes. This role involves effective communication and problem-solving skills to address patient concerns, manage accounts, and ensure timely resolutions. The ideal candidate will thrive in a fast-paced environment, demonstrating strong customer service abilities and a solid understanding of medical terminology. Join this innovative team and contribute to improving patient satisfaction while enjoying a remote work setup.

Qualifications

• 2-5 years in patient collections in a medical office or call center.
• High school diploma or equivalent required.

Responsibilities

• Review account details for patient education and concerns.
• Calmly deescalate upset patients and research billing inquiries.
• Assist with infusion patient applications for assistance programs.

Skills

Communication Skills

Customer Service Skills

Multitasking

Medical Terminology Understanding

Detail-Oriented

Bilingual Skills

Education

High School Diploma

Tools

Standard Office Equipment

Computers

Job description

Job Details

Job Location: WAGI Admin - Tacoma, WA

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Admin - Clerical

Description

GI Alliance is seeking an experienced Patient Support Coordinator I. This position involves working with patients on Pacific Standard and Mountain Standard Time.

The duties include, but are not limited to:

Position Purpose

The Patient Support Coordinator provides patients with the best possible experience regarding billing inquiries, procedure pre-payments/estimates, and feedback.

Responsibilities/Duties

• Review account details for patient education and concerns, including balances and payment options.
• Maintain productivity standards and comply with company policies.
• Calmly deescalate upset patients and research billing inquiries.
• Follow up with patients for updates or resolutions.
• Escalate issues to leadership or relevant departments as needed.
• Initiate contact with patients for pre-payments and outstanding balances.
• Assist with infusion patient applications for assistance programs.
• Update patient demographics and insurance information.
• Interpret insurance benefits and explain financial responsibilities.
• Review appointments and medical records to determine benefit coverage.
• Structure payment plans and ensure timely payments.
• Place accounts with collection agencies when appropriate.
• Refile claims if errors are found and follow up on insurance payments.
• Document inquiries and concerns in patient records.
• Identify and escalate patient concerns for corrective actions.
• Perform other duties as assigned.

Qualifications

Education: High school diploma or equivalent

Experience: 2-5 years in patient collections in a medical office or call center

Performance Requirements

• Excellent communication skills, both written and verbal.
• Proficient with computers and technical tools.
• Strong customer service skills.
• Ability to multitask in a fast-paced environment.
• Understanding of medical terminology, CPT, and ICD10 coding.
• Ability to interpret insurance benefits and EOBs.
• Bilingual skills are a plus.
• Detail-oriented and self-motivated.
• Strong ethics.

Additional Details

Equipment: Standard office equipment such as computers, phones, photocopiers, etc.

Work Environment: Remote work setup.

Physical Requirements: Occasional movement, lifting up to 15 pounds, and specific vision abilities.

GI Alliance is an Equal Opportunity Employer committed to diversity and inclusion. All offers are contingent on a pre-employment criminal background check. Applications must be complete to be considered. No phone calls or agencies, please. EEO/AA-M/F/disabled/veteran.