Patient Support Coordinator

FlyteHealth; Town of Texas (WI); Remote; USD 10,000 - 60,000; Full time

Job summary

An innovative health care provider is seeking a dedicated Patient Support Coordinator to enhance patient experiences through effective scheduling and communication. This role involves optimizing the use of advanced platforms to manage patient records and appointments, ensuring compliance with regulations, and collaborating with a diverse team of health professionals. As a remote position, it offers flexibility while contributing to a vital mission of supporting individuals with obesity. If you possess strong organizational skills and a passion for patient care, this opportunity is perfect for you to make a meaningful impact.

Qualifications

• 2+ years of experience in provider office settings or as a receptionist.
• Excellent organizational and customer service skills required.

Responsibilities

• Schedule patient appointments and manage patient records.
• Verify insurance eligibility and ensure HIPAA compliance.

Skills

Communication Skills

Teamwork

Management Skills

Attention to Detail

Cultural Competence

Education

Experience in Provider Office Settings

Experience in Call Center or Receptionist Role

Tools

Evolve Platform

EMR Systems

Job description

FlyteHealth (https://www.flytehealth.com) helps individuals living with obesity through a comprehensive solution that includes lifestyle management (weight management, hypertension and diabetes) and clinical management (GLP-1 administration). FlyteHealth partners with payers/PBMs, consultants and care navigators to reach employer groups in the private, public and labor space to maximize employee benefits.

The Role:

We are looking for a Patient Support Coordinator to join our growing team to optimize the use of FlyteHealth’s Evolve platform and EMR to handle various administrative duties for the practice as well as tend to patient and provider needs. This role will primarily focus on scheduling patient appointments based on customer contracts, sending and receiving patient records and documents, and optimizing practice front office workflows. Duties may also include (but are not limited to): registering patient demographic and insurance information across multiple platforms, scheduling and rescheduling appointments, triaging and taking messages for patient calls, and collaborating with physicians, nurse practitioners (NPs), registered nurses (RNs), and registered dieticians (RDs) to ensure high-quality and reliable care. As new staff is hired, you may also be asked to assist in the onboarding and training process. This role is currently a remote position, and will likely remain remote for the foreseeable future, but is subject to change as the company grows and evolves.

Please note that the role will likely follow the schedule below:

• Schedule: Monday- Friday 12pm-9pm EST

****Please be willing to commit to the schedule before applying

To be successful as a Patient Support Coordinator at FlyteHealth, you should possess excellent communication, teamwork, and management skills, be empathic but resolute in your decision-making, be attentive to detail, and exhibit cultural competence.

Key Responsibilities:

• Verify insurance eligibility
• Ensure compliance with HIPAA regulations
• Maintain clear communications with patients and providers

Qualifications:

• 2+ years of experience in provider office settings
• 2+ years of experience in a call center or as a receptionist for a busy practice
• Knowledge of federal and state regulations
• Excellent organizational and customer service skills
• Ability to multitask in a fast-paced environment
• Reside within the US

FlyteHealth values diversity and is committed to equal opportunity for all persons regardless of their race, religion, color, creed, marital status, age, national origin or ancestry, physical disability, medical condition, sexual orientation, and gender identity.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care, Wellness and Fitness Services, and Health and Human Services