Patient Support Coordinator

Sonrava Health; Saint Petersburg (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Patient Support Coordinator to enhance patient interactions and support dental offices. This entry-level role requires effective communication skills and a willingness to learn dental terminology. You will handle patient inquiries, manage appointment scheduling, and educate customers about their options. The position offers a collaborative work environment, professional training, and opportunities for career growth. If you thrive in a fast-paced setting and are passionate about customer service, this opportunity is perfect for you.

Benefits

Paid Time Off (PTO)

Medical, Dental, and Vision Insurance

401K Plan

Competitive Salaries

KPI-based Incentives

Professional Training and Career Growth Opportunities

Qualifications

• Ability to communicate effectively with patients regarding dental treatment.
• Experience in handling high volumes of calls related to insurance.

Responsibilities

• Support patients with dental treatment questions and scheduling.
• Educate customers on available plans and services.

Skills

Dental Terminology

Customer Service

Communication

Problem Solving

Multi-tasking

Tools

Denticon

Genesys

Job description

Join to apply for the Patient Support Coordinator role at Sonrava Health

The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers through collaboration with the dental offices supported.

The team should have or be prepared to learn dental terminology and procedures to support patient education and care completion.

Primary Responsibilities:

• Communicate effectively with patients regarding dental treatment, questions, and scheduling.
• Handle high volumes of calls concerning Denti-Cal, Medicaid, HMO, PPO, and other insurances.
• Navigate systems to lookup patient information in dental systems.
• Follow up with patients on incomplete, missed, or canceled appointments.
• Maintain professional and positive communication with peers and dental office teams.
• Surpass quality assurance, productivity, and dependability expectations.
• Follow best practices and escalate patient concerns appropriately.
• Educate customers on available plans, products, and services.
• Multi-task across different plans and benefits.
• Use analysis and problem-solving skills independently to assist customers.
• Demonstrate an assertive work ethic and overcome objections to increase conversions.
• Engage in a high-energy, collaborative work environment with accessible leadership.
• Remain focused and productive, even with repetitive tasks.
• Support building provider schedules and support nationwide dental offices.
• Meet KPIs related to inbound/outbound calls and appointment bookings.
• Experience with Denticon and Genesys is highly preferred.
• Must be available to work remotely Monday – Friday with a private workspace and secure internet, adhering to policies.

Benefits include:

• Paid Time Off (PTO)
• Medical, dental, and vision insurance
• 401K plan
• Competitive salaries
• KPI-based incentives
• Professional training and career growth opportunities

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Administrative, Customer Service, Sales
• Industries: Hospitals and Healthcare