Patient Support Coordinator I

GI Alliance; Tacoma (WA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is looking for a Patient Support Coordinator I to join their team. This role involves assisting patients with billing inquiries, resolving account questions, and maintaining productivity standards. The ideal candidate will have 2-5 years of experience in patient responsibility collections, excellent communication skills, and a strong customer service orientation. This position offers the opportunity to work in a remote setting while making a positive impact on patient experiences. If you thrive in a fast-paced environment and are passionate about helping others, this could be the perfect opportunity for you.

Qualifications

• 2-5 years of experience in patient responsibility collections.
• Excellent communication skills and customer service orientation.

Responsibilities

• Assist patients with billing inquiries and resolve account questions.
• Initiate contact with patients for pre-payments and outstanding balances.
• Document all inquiries thoroughly in patient records.

Skills

Patient Responsibility Collections

Communication Skills

Customer Service Orientation

Multitasking

Medical Terminology

Bilingual Skills

Education

High School Diploma

Tools

Computer Skills

Job description

Join to apply for the Patient Support Coordinator I role at GI Alliance.

GI Alliance is seeking an experienced Patient Support Coordinator I. This position will work with patients on Pacific Standard and Mountain Standard Time.

Responsibilities:

• Review account details for patient education and concerns, including balances and payment options.
• Assist patients with billing inquiries, resolve account questions, and communicate about outstanding balances.
• Maintain productivity and performance standards in compliance with company policies.
• De-escalate upset patients professionally and calmly.
• Research and resolve billing inquiries promptly via verbal, voicemail, or written communication.
• Follow up with patients to provide updates or resolutions as needed.
• Escalate issues to leadership or relevant departments when necessary.
• Initiate contact with patients for pre-payments and outstanding balances before appointments.
• Facilitate infusion patient applications to assistance programs.
• Update patient demographics and insurance information accurately.
• Interpret insurance benefits and explain financial responsibilities.
• Review appointments and medical records to determine and explain coverage.
• Structure and ensure receipt of payment plans.
• Place accounts with collection agencies when appropriate.
• Refile claims to ensure payment when errors occur.
• Contact insurance carriers to follow up on claim payments.
• Document all inquiries thoroughly in patient records.
• Identify and escalate patient concerns for corrective action.
• Perform other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• 2-5 years of experience in patient responsibility collections in a medical office or call center.
• Excellent communication skills, both written and verbal.
• Proficient in computer skills.
• Strong customer service orientation.
• Ability to multitask in a fast-paced environment.
• Understanding of medical terminology, CPT, and ICD10 coding.
• Ability to interpret insurance benefits and explanation of benefits (EOB).
• Bilingual skills are a plus.
• Attention to detail, self-motivation, and ethical conduct.

Work Environment & Physical Requirements:

• Remote work setting.
• Standard office equipment use; occasional physical activity including lifting up to 15 pounds.

GI Alliance is an Equal Opportunity Employer committed to diversity and inclusion. All offers are contingent on a successful pre-employment criminal history check. Applications must be complete; no phone calls or agencies please. EEO/AA-M/F/disabled/veteran.