Patient Support Coordinator

Western Dental & Orthodontics; Sarasota (FL); Remote; USD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Patient Support Coordinator to enhance patient experiences through effective communication and collaboration. This role involves managing patient inquiries, handling insurance-related calls, and educating customers about available plans. The ideal candidate will thrive in a fast-paced environment, demonstrating strong analytical skills and a commitment to customer satisfaction. Join a dynamic team that values collaboration and provides a competitive benefits package, including PTO and 401K. If you're passionate about patient care and eager to make a difference, this opportunity is for you.

Benefits

PTO

Insurance

401K

KPI-based incentives

Qualifications

• Experience with dental terminology and procedures.
• Ability to handle high volumes of calls and patient inquiries.

Responsibilities

• Communicate effectively with patients regarding dental treatment and appointments.
• Conduct follow-ups on patients with incomplete care or missed appointments.

Skills

Dental Terminology

Customer Communication

Analytical Skills

Multi-tasking

Tools

Denticon

Genesys

Job description

Join to apply for the Patient Support Coordinator role at Western Dental & Orthodontics.

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The Patient Support Coordinator is responsible for creating an outstanding experience at every interaction for both new and existing customers through collaboration with the supported dental offices.

Team members should have or be prepared to learn dental terminology and procedures to support patient education and care completion.

Responsibilities

1. Effectively communicate with patients regarding dental treatment, questions, and appointment scheduling.
2. Handle high volumes of calls related to Denti-Cal, Medicaid, HMO, PPO, and other insurances.
3. Navigate systems to access existing patient information.
4. Conduct outbound calls and follow-ups on patients with incomplete care, missed, or canceled appointments.
5. Maintain professional and positive communication with all peers and supported dental office team members.
6. Surpass quality assurance, productivity, and dependability expectations.
7. Follow best practices and procedures in escalating patient concerns.
8. Educate customers about available plans, products, and services.
9. Multi-task effectively, understanding multiple plans and benefits.
10. Use analytical skills and commitment to solve customer problems independently.
11. Demonstrate an assertive work ethic and overcome objections to increase conversions.
12. Engage in a high-energy, collaborative work environment with accessible leadership.
13. Remain focused and productive despite repetitive tasks.
14. Support building provider schedules and be an extension of nationwide dental offices.
15. Meet KPIs related to inbound/outbound calls and appointment bookings.

Qualifications

1. Experience with Denticon and Genesys is highly preferred.
2. Availability to work Monday – Friday remotely with a private workspace and secure internet.

Sonrava Health offers a competitive benefits package including PTO, insurance, 401K, competitive salaries, and KPI-based incentives.

Additional Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Information Technology
• Industries: Wellness and Fitness Services, Medical Practices, Hospitals and Healthcare

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