Sales Support Coordinator - REMOTE - US

Freddie Mac; Seattle (WA); Remote; Full time

Job summary

Join a leading cruise line and travel services company as a Customer Service Representative. You will be the primary contact for guests, ensuring their needs are met and issues resolved efficiently. The role offers a supportive environment, comprehensive benefits, and opportunities for professional growth. Ideal candidates will have experience in customer service and strong interpersonal skills, with a focus on guest satisfaction.

Benefits

Cruise and travel privileges

Comprehensive health benefits

401(k) plan

Employee Stock Purchase Plan

Tuition reimbursement

Training and professional development

Qualifications

• Minimum of one year experience in customer service or sales.
• Experience in the travel and hospitality industry preferred.

Responsibilities

• Serve as the primary point of contact for non-revenue related requests.
• Efficiently handle incoming department calls, emails, and voicemails.

Skills

Customer Service

Sales

Interpersonal Skills

Organizational Skills

Tools

POLAR

Siebel

Job description

Employer Industry: Cruise Line and Travel Services

Why consider this job opportunity:
- Salary up to $17.74 per hour
- Cruise and travel privileges for you and your family
- Comprehensive health benefits
- 401(k) plan and Employee Stock Purchase Plan available
- Opportunities for training and professional development, including tuition reimbursement
- Supportive and collaborative work environment focused on guest satisfaction

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for non-revenue related requests from Personal Cruise Consultants (PCC) guests, providing comprehensive information and resolving issues
- Efficiently handle incoming department calls, emails, and voicemails in a timely manner
- Proactively make outbound calls to PCC guests to maintain high standards of communication and satisfaction
- Assign incoming new guest leads evenly among PCCs to ensure fair distribution
- Step in for assigned PCCs to resolve customer issues and assist with cruise pricing, payment collection, and group finalization

What is Required (Qualifications):
- Minimum of one (1) year experience in customer service or sales
- Experience in the travel and hospitality industry preferred
- Experience working in a high-volume call center preferred
- Strong interpersonal skills with the ability to interact positively with individuals at all levels
- Excellent organizational skills and ability to work independently

How to Stand Out (Preferred Qualifications):
- Familiarity with POLAR and Siebel technology
- Proven track record of personal goal achievement and support to department objectives
- Strong attention to detail and ability to remain focused despite distractions
- Self-motivated, quick learner, and a self-starter

#CruiseIndustry #CustomerService #TravelJobs #CareerGrowth #EmployeeBenefits

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.