Patient Services Unit Coordinator

Boston Medical Center (BMC); Boston (MA); On-site; USD 27,000 - 36,000; Full time

Job summary

Boston Medical Center is seeking a Unit Coordinator for the Float Pool to support nursing station operations with clerical, customer service, and support duties in collaboration with the clinical team.

The role requires 1–2 years clerical experience (healthcare preferred), a high school diploma, strong English communication, and proficiency with office software and hospital systems. Evening shifts with every other weekend and holiday.

Qualifications

• One to two years clerical experience; healthcare setting preferred.
• Ability to read and write English; multilingual abilities preferred.
• Familiarity with medical terminology and hospital systems.
• Proficiency in office software and basic data entry.
• Strong organizational and customer service skills.

Responsibilities

• Greet and direct patients, families, visitors and staff courteously and professionally.
• Coordinate front desk activities and perform clerical duties; answer inquiries promptly.
• Respond to patient calls, manage messages, and maintain patient information workflows.
• Schedule appointments and maintain medical records; print/distribute reports as needed.
• Manage mail, flowers, and access to hospital services for patients and visitors.

Skills

Customer service

Interpersonal communication

Multitasking

English proficiency

Office software

Education

High school diploma or GED

Tools

Microsoft Office

SEM

IDX

SDK

Job description

Boston Medical Center is seeking a Unit Coordinator for the Float Pool to support nursing station operations with clerical, customer service, and support duties in collaboration with the clinical team.

The role requires 1–2 years clerical experience (healthcare preferred), a high school diploma, strong English communication, and proficiency with office software and hospital systems. Evening shifts with every other weekend and holiday.