Patient Services Coordinator – Hospital Unit

Boston Medical Center; Boston (MA); On-site; USD 26,000 - 36,000; Part time

Job summary

Boston Medical Center seeks a part-time Unit Coordinator to manage clerical operations at the nursing station and front desk. You will work with the clinical team to support patient care and assist families, visitors, and staff with information and services.

The role emphasizes greeting patients, handling inquiries, scheduling, and maintaining records in a fast-paced hospital setting. Strong English, basic Office software, and patient-service orientation are essential.

Qualifications

• Requires a high school education or GED.
• One to two years previous clerical experience; healthcare setting preferred.
• Multilingual skills are preferred.
• Proficiency in English (written and spoken).
• Proficiency with Microsoft Office and hospital systems such as SEM, IDX, SDK.

Responsibilities

• Greet and direct patients, families, visitors, and staff in a courteous, professional manner.
• Coordinate front desk activities and clerical duties; answer calls and inquiries promptly.
• Monitor patient call lights and respond to requests within scope of role.
• Enter and verify patient information in computer systems; schedule appointments.
• Manage mail, deliveries, and access to hospital services (cafeteria, chapel, parking, etc.).
• Assist in patient admission/discharge/transfer processes as needed.

Skills

Customer service

Interpersonal skills

English proficiency

Typing

Telephone skills

Office software

Education

High school diploma or GED

Tools

Microsoft Office

IDX

SDK

SEM

Job description

Boston Medical Center seeks a part-time Unit Coordinator to manage clerical operations at the nursing station and front desk. You will work with the clinical team to support patient care and assist families, visitors, and staff with information and services.

The role emphasizes greeting patients, handling inquiries, scheduling, and maintaining records in a fast-paced hospital setting. Strong English, basic Office software, and patient-service orientation are essential.