Front Desk & Patient Care Coordinator

Boston Medical Center (BMC); Boston (MA); On-site; USD 26,656 - 35,872; Full time

Job summary

Boston Medical Center seeks a Unit Coordinator to support the nursing station and front desk operations in the Float Pool. You will greet patients, coordinate clerical tasks, and liaise with clinical staff to ensure smooth patient flow and access to hospital services.

The role requires 1–2 years of clerical experience, a high school diploma, and proficiency with Microsoft Office and hospital systems such as SEM, IDX and SDK. Evening shifts are required.

Qualifications

• One to two years of clerical experience; healthcare setting preferred.
• Strong customer service and communication skills required.
• Familiarity with hospital software and general office procedures is a plus.

Responsibilities

• Greets and directs patients, families, visitors and staff in a courteous, informative manner.
• Coordinates front desk/office support activities and handles clerical duties.
• Manages patient information, appointment scheduling and telephone inquiries.
• Supports discharge and patient flow processes and maintains unit communications.

Skills

Customer service

Clerical work

Communication

English proficiency

Education

High School diploma or GED

Tools

Microsoft Office

SEM

IDX

SDK

Job description

Boston Medical Center seeks a Unit Coordinator to support the nursing station and front desk operations in the Float Pool. You will greet patients, coordinate clerical tasks, and liaise with clinical staff to ensure smooth patient flow and access to hospital services.

The role requires 1–2 years of clerical experience, a high school diploma, and proficiency with Microsoft Office and hospital systems such as SEM, IDX and SDK. Evening shifts are required.