Patient Services Technician — Phlebotomy & Specimen Care

PathGroup; Franklin (TN); On-site; USD 32,000 - 52,000; Full time

Job summary

PathGroup is seeking a Patient Services Technician to support the PSC and in-office PST duties. You will interact with clients and patients, perform phlebotomy and specimen processing with accuracy, and maintain records using PathConnect.

Responsibilities include data entry, billing verification, and ensuring specimen integrity through proper labeling, storage, and transport procedures. A high school diploma or GED and at least 1 year of related experience are preferred.

Qualifications

• High school diploma or GED preferred; may be required by state guidelines.
• Phlebotomist certification preferred; Louisiana may require it.
• Minimum 1 year of relevant experience preferred.

Responsibilities

• Greet customers professionally and maintain courteous service.
• Collect blood and other specimens accurately and on time.
• Explain venipuncture clearly to patients to reduce anxiety.
• Dispose of biohazards per laws and policies.
• Enter patient and specimen data into PathConnect; verify billing info.
• Label, centrifuge, and process specimens per orders.
• Package and store specimens under required temperatures.
• Maintain daily records and PSC/IOPST logs.
• Assist with monthly statistics and basic clerical duties.
• Submit accurate expense and travel logs as directed.

Skills

Customer service

Phlebotomy

Data entry

Record keeping

Education

High School Diploma or GED

Phlebotomist Certification (Louisiana required)

Tools

PathConnect

Job description

PathGroup is seeking a Patient Services Technician to support the PSC and in-office PST duties. You will interact with clients and patients, perform phlebotomy and specimen processing with accuracy, and maintain records using PathConnect.

Responsibilities include data entry, billing verification, and ensuring specimen integrity through proper labeling, storage, and transport procedures. A high school diploma or GED and at least 1 year of related experience are preferred.