Patient Services & Tech Support Specialist (Inbound)

Philips; Chicago (IL); Vor Ort; USD 26.000 - 40.000; Vollzeit

Zusammenfassung

Philips is seeking an Patient Services Inbound Representative in Chicago, IL to be the first point of contact for patients using ECG solutions. You will provide compassionate assistance via phone or chat, help with device activation, and troubleshoot basic issues.

You will document interactions in our system, collaborate with teammates to reach service targets, and participate in training and ramp-up periods as directed. The role requires strong communication and technical aptitude.

Qualifikationen

• High school diploma or GED (or vocational education) required.
• 1+ years in customer service or product support preferred.
• Experience in a call center or with Salesforce is a plus.
• Strong proficiency with Microsoft Office and computer systems.

Aufgaben

• Provide patient-focused support via phone or chat for ECG Solutions monitors.
• Address inquiries and resolve concerns related to services and devices, including activation and technical issues.
• Accurately log calls, chats, and emails and document interactions for clear follow-up.
• Collaborate with Patient Services to meet performance goals in a team environment.

Kenntnisse

Customer service

Call center

Salesforce

Microsoft Office

Technical acumen

Troubleshooting

Ausbildung

High school diploma or GED

Tools

Salesforce

Microsoft Office

Jobbeschreibung

Philips is seeking an Patient Services Inbound Representative in Chicago, IL to be the first point of contact for patients using ECG solutions. You will provide compassionate assistance via phone or chat, help with device activation, and troubleshoot basic issues.

You will document interactions in our system, collaborate with teammates to reach service targets, and participate in training and ramp-up periods as directed. The role requires strong communication and technical aptitude.