Patient Services Advocate: Inbound Support & Tech Help

Philips; Malvern (Chester County); On-site; USD 26,000 - 40,000; Full time

Benefits offered by this job

PTO

401k match

HSA with company contribution

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Patient Services Inbound Representative in Malvern, PA. You will be the first point of contact for patients using ECG solutions, handling inquiries and resolving concerns with empathy. Training lasts 7 weeks, followed by a ramp-up period with adjusted hours.

The role requires a high school diploma and 1+ year of customer service experience; Salesforce experience is a plus. Office‑based, onsite role with a comprehensive benefits package.

Qualifications

• 1+ years of customer service experience.
• Experience in a call center or with Salesforce is a plus.
• Strong computer skills and ability to navigate multiple platforms.

Responsibilities

• Provide patient-focused support via phone or chat and resolve inquiries.
• Log calls, chats, and emails accurately for clear follow-up.
• Collaborate with the Patient Services team to meet goals.

Skills

Customer service

Call center

Salesforce

Microsoft Office

Technical troubleshooting

Education

High School Diploma or GED

Tools

Salesforce CRM

Microsoft Office suite

Job description

Philips is seeking a Patient Services Inbound Representative in Malvern, PA. You will be the first point of contact for patients using ECG solutions, handling inquiries and resolving concerns with empathy. Training lasts 7 weeks, followed by a ramp-up period with adjusted hours.

The role requires a high school diploma and 1+ year of customer service experience; Salesforce experience is a plus. Office‑based, onsite role with a comprehensive benefits package.