Patient Services Outbound Representative

Philips; Malvern (Chester County); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

PTO

401k

Health benefits

Job summary

Philips in Malvern, PA is seeking a Patient Services Outbound Representative to be the first point of contact for patients activating their ECG monitoring devices. You will guide users through activation, provide technical assistance, and deliver compassionate, high‑quality support.

You will manage outbound calls, coordinate with clinics and Account Executives to resolve delays, cancellations, and patient needs, and strive to meet KPIs in a collaborative team environment.

Qualifications

• High School Diploma or Vocational Education.
• 6+ months of customer service experience.
• Proficient in Microsoft Office; strong technical acumen.
• Ability to troubleshoot and provide technical support.
• Ability to manage multiple platforms and adapt to change.

Responsibilities

• Conduct outbound calls to assist patients with activating monitoring devices and provide technical support.
• Manage daily and weekly patient call lists, coordinating with Clinics and Account Executives to resolve delays, cancellations, and needs.
• Meet KPIs and maintain high-quality standards in a collaborative environment.
• Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator.
• Following training, you will enter a 3-week ramp-up period, working Monday through Friday from 11:00am-7:30pm EST with a holiday rotation.

Skills

Customer service

Microsoft Office

Technical troubleshooting

Communication

Education

High School Diploma or Vocational Education

Job description

Job Title

Patient Services Outbound Representative

Job Description

Patient Services Outbound Representative (Malvern, PA)

Let your dedication to enhancing lives radiate in this role, where you will serve as the initial point of contact, providing invaluable assistance to patients in activating their ECG Solutions heart monitor.

Your Role

• Conduct outbound calls to support patients with activating their monitoring devices and provide technical assistance as needed.
• Manage daily and weekly patient call lists efficiently, coordinating with Clinics and Account Executives to resolve service delays, cancellations, and patient needs.
• Contribute to the success of the Patient Services team by meeting key performance indicators (KPIs) and maintaining high-quality standards in a collaborative, team-based environment.
• Initial training/nesting spans 6 weeks, Monday to Friday, 9:00am to 5:30pm EST, under the mentorship of an Educator in a structured, hands‑on setting.
• Following training, you will enter a 3-week ramp‑up period, working Monday through Friday from 11:00am-7:30pm EST with a holiday rotation.

You're The Right Fit If

• You have a High School Diploma or Vocational Education.
• You’ve acquired 6+ months of customer service experience, whether over the phone or in-person; experience in a call center or high-volume support environment is a plus.
• Your skills include strong proficiency in Microsoft Office applications, strong technical acumen, and excellent computer skills, along with the ability to efficiently navigate multiple technical platforms simultaneously while adapting to change with ease; experience in troubleshooting and providing technical support is preferred.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent communicator who maintains professionalism, empathy, and patience in all support interactions; able to manage time effectively, handle high call volumes, and coordinate with internal teams in a fast‑paced environment.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in Malvern, PA is $16.00-$24.00.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Malvern, PA.

#ConnectedCare

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.