Outbound Patient Services Specialist

Philips International; Northern (KY); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Philips is seeking a Patient Services Outbound Representative in Malvern, PA to act as the initial contact for patients activating their ECG Solutions heart monitor. You will make outbound calls to guide activation and provide basic technical assistance, coordinating with clinics and account executives to keep care moving smoothly.

The role requires a high school diploma, 6+ months of customer service experience, and proficiency with Microsoft Office and multiple technical platforms.

Qualifications

• 6+ months of customer service experience, phone or in-person.
• Strong proficiency in Microsoft Office and ability to navigate multiple technical platforms.
• Excellent communication, empathy, and professional conduct in support interactions.

Responsibilities

• Conduct outbound calls to assist patients with activating ECG Solutions heart monitors.
• Manage daily/weekly patient call lists and coordinate with Clinics and Account Executives to resolve service delays or patient needs.
• Meet KPIs and maintain high-quality standards in a collaborative, fast-paced environment.

Skills

Customer service

Microsoft Office

Technical aptitude

Communication

Education

High School Diploma or Vocational Education

Job description

Philips is seeking a Patient Services Outbound Representative in Malvern, PA to act as the initial contact for patients activating their ECG Solutions heart monitor. You will make outbound calls to guide activation and provide basic technical assistance, coordinating with clinics and account executives to keep care moving smoothly.

The role requires a high school diploma, 6+ months of customer service experience, and proficiency with Microsoft Office and multiple technical platforms.