Patient Services Team Lead — Elevate Front Office & Care

RadNet, Inc.; Clifton (NJ); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vis​

Health Savings Accounts with employer‑

Wellness dollars

401(k) Employer Match

Free imaging services for you and your

Job summary

RadNet, Inc. is seeking a Patient Services Team Lead in Clifton, NJ to oversee front desk operations and deliver exceptional patient experiences. You will lead a small team, coordinate schedules, greet patients, and ensure accurate registration, insurance information, and billing processes.

The role emphasizes teamwork, professional communication, and the ability to manage busy days in a radiology center while maintaining compliance with health information privacy standards.

Qualifications

• 3+ years as a Patient Service Representative in a radiology center.
• Excellent communication and interpersonal skills; strong computer skills.
• Ability to build and maintain a strong team environment.

Responsibilities

• Lead a team of employees and provide training and guidance.
• Coordinate work schedules and oversee front office operations.
• Interview potential candidates for front office roles.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly, service-oriented manner.
• Act as liaison between physicians and patients and verify insurance data.
• Register patients, collect signatures, and ensure documentation accuracy.
• Verify updates to patient/physician/insurance records for billing; collect co-pays.
• Answer phones and schedule patients; guide patients through the process.
• Notify team of arrivals and coordinate with back-office for timely care.
• Participate in meetings and contribute to center operations and quality care.

Skills

Leadership

Customer service

Communication

Healthcare operations

Team coaching

Education

High school diploma

Job description

RadNet, Inc. is seeking a Patient Services Team Lead in Clifton, NJ to oversee front desk operations and deliver exceptional patient experiences. You will lead a small team, coordinate schedules, greet patients, and ensure accurate registration, insurance information, and billing processes.

The role emphasizes teamwork, professional communication, and the ability to manage busy days in a radiology center while maintaining compliance with health information privacy standards.