Patient Services Specialist — Caring Coordination & Access

RadNet, Inc.; West Orange (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Health Savings Account

Wellness dollars

401(k) employer match

Free imaging services for you and your

Job summary

RadNet, Inc. is seeking a Patient Service Representative to join our team in NJ. You will greet and register patients, verify insurance, collect co-pays, and manage call handling and scheduling to ensure smooth patient flow within our radiology centers.

The role emphasizes professional communication, accuracy in documentation, and strong customer service in a fast-paced healthcare setting. On-site work with benefits supporting employees and families is provided.

Qualifications

• High School Diploma or GED.
• Intermediate to advanced computer skills.
• Strong multitasking and communication skills.
• Experience providing exceptional customer service.
• Medical terminology knowledge and recent medical/radiology office experience is preferred.
• Bilingual Spanish speaking preferred.

Responsibilities

• Greet and register patients in a friendly and service-oriented manner.
• Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Collect and log all co-pays and fees
• Answer/transfer incoming phone calls.
• Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
• Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
• Coordinate with the back-office staff for timely and effective care of patients.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Customer service

Communication skills

Multitasking

Education

High School Diploma or GED

Tools

Computer skills

Job description

RadNet, Inc. is seeking a Patient Service Representative to join our team in NJ. You will greet and register patients, verify insurance, collect co-pays, and manage call handling and scheduling to ensure smooth patient flow within our radiology centers.

The role emphasizes professional communication, accuracy in documentation, and strong customer service in a fast-paced healthcare setting. On-site work with benefits supporting employees and families is provided.