Lead Patient Services in Radiology Front Office

RadNet; Glendale (CA); On-site; USD 33,062 - 34,440; Full time

Benefits offered by this job

Health insurance

401(k) employer match

Wellness dollars

Free imaging for you and your family

Job summary

RadNet is seeking a Patient Services Team Lead to guide front-office operations, train staff, schedule, greet patients, verify insurance, collect co-pays, and coordinate with clinicians to ensure quality patient care.

You will lead a team in a radiology center, oversee interview process, safeguard patient information, and participate in process improvements, while maintaining professional service and patient satisfaction.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
• Verify/updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Skills

Leadership

Team mentoring

Interpersonal communication

Customer service

Problem solving

Front office operations

Education

High school diploma

Tools

Microsoft Office

Job description

RadNet is seeking a Patient Services Team Lead to guide front-office operations, train staff, schedule, greet patients, verify insurance, collect co-pays, and coordinate with clinicians to ensure quality patient care.

You will lead a team in a radiology center, oversee interview process, safeguard patient information, and participate in process improvements, while maintaining professional service and patient satisfaction.