Patient Services Team Lead

RadNet, Inc.; Burbank (CA); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health Savings Account with employer

Wellness dollars

401(k) employer match

Free imaging services for you and your

immediate family

Job summary

RadNet, Inc. is seeking a Patient Services Team Lead to manage a front-office team in a radiology center in California. You will train staff, coordinate schedules, greet patients, verify insurance data, and ensure accurate documentation while maintaining high-quality patient service.

You will also liaise with physicians, handle registrations and billing-related tasks, and support center operations through meetings and process improvements to deliver efficient, compassionate care.

Qualifications

• 3+ years as a Patient Service Representative in a radiology center.
• High school diploma required.
• Excellent communication and interpersonal skills, computer skills, problem solving, and ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute.

Responsibilities

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team to help each employee develop their potential.
• Help coordinate work schedules, oversee front office operations, and assist in interviewing candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet patients and visitors in a friendly, service-oriented manner.
• Act as liaison between physicians and patients.
• Register patients, collect insurance information, obtain signatures, and ensure documentation accuracy.
• Verify and update patient/physician/insurance data for billing; collect co-pays.
• Answer phones and schedule patients.
• Explain steps to patients and answer questions.
• Notify team members of patient arrival and coordinate with back-office staff for timely care.
• Participate in meetings and lead projects to support operations and quality care.
• Safeguard patient property and health information; manage on-site medications per policy.

Skills

Patient service experience

Leadership

Communication

Team building

Problem solving

Interpersonal skills

Computer skills

Prioritization

Radiology center experience

Education

High school diploma

Job description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators achieve the best clinical outcomes.

You Will:

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• With guidance from the center manager, help coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

If You Are:

• Passionate about patient care and exercise sound judgement and an ability to remain professional in all situations.
• You demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues.
• You have a structured work-approach, understand complex problems are and you are able to prioritize work in a fast-paced environment.

To Ensure Success in This Role, You Must Have:

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute

We Offer:

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars
• 401(k) Employer Match
• Free services at any of our imaging centers for you and your immediate family.

Pay Range: $24.00 - $24.00 / hour