Patient Services Lead - Front Office & Team Coach

RadNet; Cape Coral (FL); Presencial; USD 30 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical coverages

Vision coverage

Wellness dollars

401k match

Free imaging services

Resumo da oferta

RadNet, a leading radiology provider in Florida, is seeking a Patient Services Team Lead in Cape Coral to guide a front-office team, manage registration and scheduling, and coordinate care with physicians and patients. The role emphasizes outstanding patient care, staff development, and process improvement across the center.

The ideal candidate has 3+ years in radiology patient services, excellent communication, and strong leadership abilities to maintain service quality and efficiency.

Qualificações

• 3+ years of experience as a Patient Services Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem solving skills, and the ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attribute.

Responsabilidades

• Lead a team of employees.
• Provide training, inspiration, and guidance to the team so that each employee has a chance to recognize and develop their potential to the fullest.
• Coordinate work schedules, oversee front office operations, and assist in interviewing potential candidates for front office positions.
• Relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly and service-oriented manner.
• Be a liaison between the physician(s) and the patients.
• Register patients, obtain proper insurance and patient information, collect signatures and ensures accuracy and completion of necessary documentation
• Verifies/ updates changes in patient/physician/insurance to ensure proper billing, and collect co-pays and fees.
• Answer phones, and schedule patients.
• Guide patients through this, sometimes difficult, process by kindly talking them through the steps and answering their questions and concerns.
• Notify appropriate team member of patient arrival and coordinate with the back-office staff for timely care of patients.
• Participate in meetings.
• Assist in the implementation and administering of procedures and best practices to streamline processes for center operations.
• Participate in and/or lead various projects to support center operations and quality patient care.
• Demonstrates competency regarding the need to safeguard patient property and Patient Health Information.
• Safeguards any on site medications in accordance with Company policies, procedures and any legal requirements.
• Demonstrates respect for company property, including any cash and patient financial information on site or on patient portals.
• Is responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
• Demonstrates respect for patient boundaries and cultural sensitivities during all interactions.
• Demonstrates ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
• Demonstrates ability to establish, nurture, and maintain cooperative working relationships.

Conhecimentos

Communication skills

Interpersonal skills

Leadership

Problem solving

Computer skills

Formação académica

High school diploma

Descrição da oferta de emprego

RadNet, a leading radiology provider in Florida, is seeking a Patient Services Team Lead in Cape Coral to guide a front-office team, manage registration and scheduling, and coordinate care with physicians and patients. The role emphasizes outstanding patient care, staff development, and process improvement across the center.

The ideal candidate has 3+ years in radiology patient services, excellent communication, and strong leadership abilities to maintain service quality and efficiency.