Patient Services Team Lead

RadNet; Baltimore (MD); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverages

401(k) Employer Match

Free services at imaging centers for employees and family

Job summary

A healthcare provider is seeking a Patient Services Team Lead in Baltimore, MD. In this role, you will lead a team, oversee front office operations, and ensure quality patient care. The ideal candidate has over three years of experience in a radiology center and possesses strong communication and leadership skills. The position offers comprehensive benefits including medical, dental, and wellness programs.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• Excellent communication and interpersonal skills.
• Dynamic and knowledgeable leadership attributes.

Responsibilities

• Lead a team of employees and provide training and inspiration.
• Coordinate work schedules and oversee front office operations.
• Greet patients and act as a liaison between physicians and patients.
• Register patients and ensure accuracy of documentation.
• Guide patients through processes and address questions.
• Participate in meetings and assist in implementing procedures.

Skills

Communication skills

Interpersonal skills

Leadership attributes

Problem-solving abilities

Education

High school diploma

Job description

Overview

Join to apply for the Patient Services Team Lead role at RadNet.

Responsibilities Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of RadNet’s success is its people with the commitment to a better healthcare experience. When you join RadNet as a Patient Services Team Lead, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

Responsibilities

• Lead a team of employees and provide training, inspiration, and guidance to help each team member develop their potential.
• Coordinate work schedules with the center manager; oversee front office operations; assist in interviewing potential candidates for front office positions; relieve staff for vacation and sick-time coverage.
• Greet incoming patients and visitors in a friendly, service-oriented manner; act as a liaison between physicians and patients.
• Register patients, obtain proper insurance and patient information, collect signatures, and ensure accuracy and completion of necessary documentation; verify and update changes in patient/physician/insurance data for proper billing; collect co-pays and fees.
• Answer phones and schedule patients; guide patients through processes and address questions and concerns.
• Notify appropriate team members of patient arrival and coordinate with back-office staff for timely care of patients.
• Participate in meetings; assist in implementing and administering procedures and best practices to streamline center operations.
• Participate in and/or lead projects to support center operations and quality patient care; safeguard patient property and Patient Health Information; safeguard on-site medications per policy and legal requirements.
• Maintain professional behavior toward patients and coworkers; respect patient boundaries and cultural sensitivities; interact diplomatically with patients, families, and the public in a clinical setting.
• Establish, nurture, and maintain cooperative working relationships; demonstrate ability to collaborate effectively with stakeholders.

You If You Are

Passionate about patient care; exercise sound judgement and maintain professionalism in all situations. Demonstrate effective communication, interpersonal skills, and respect with patients, guests, and colleagues. Possess a structured work approach, ability to understand complex problems, and the ability to prioritize in a fast-paced environment.

Qualifications

• At least 3+ years of experience as a Patient Service Representative within a radiology center.
• High school diploma.
• Excellent communication and interpersonal skills, computer skills, problem-solving abilities, and ability to build and maintain a strong team environment.
• Dynamic and knowledgeable leadership attributes.

What We Offer

• Comprehensive Medical, Dental and Vision coverages.
• Health Savings Accounts with employer funding; Wellness dollars; 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.