Patient Services & Support Specialist

Lincare-085e31c; Winston-Salem (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Training opportunities

Medical/Dental/Vision coverage

Paid time off

Retirement savings

Tuition reimbursement

Other benefits

Referral program

Employee discounts

Job summary

Lincare is seeking a customer service representative in Winston-Salem, NC. The role involves handling inbound and outbound calls to assist customers, assess needs, educate on products/services, and document all interactions in the system.

The position requires basic education, ability to enter data, and compliance with licensing requirements. It offers ongoing training, benefits, and opportunities for advancement within a healthcare-focused environment.

Qualifications

• High School Diploma, GED, or 1–3 months related experience and/or training.
• Computer entry required.
• Must meet licensing requirements for the location.

Responsibilities

• Communicates with customers via inbound and outbound calls.
• Assesses customer needs for products/services.
• Verifies and updates demographic information in records.
• Documents calls in the computerized record system.
• Enters customer orders in the system.
• Answers questions and educates customers about products/services.

Skills

Read & analyze documents

Effective communication

Training others

Mathematics for dosage

Education

High School Diploma / GED

Tools

Computer entry

Job description

Lincare is seeking a customer service representative in Winston-Salem, NC. The role involves handling inbound and outbound calls to assist customers, assess needs, educate on products/services, and document all interactions in the system.

The position requires basic education, ability to enter data, and compliance with licensing requirements. It offers ongoing training, benefits, and opportunities for advancement within a healthcare-focused environment.