Patient Services & Care Support Specialist

Lincare Holdings Inc.; Winston-Salem (NC); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vis

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Employee referral program

Training and advancement opportunities

Other benefits

Job summary

Lincare Holdings Inc. in Winston-Salem, NC is seeking a customer service associate to communicate with customers, answer questions, resolve problems, and identify needs for products or services while supporting compliance with physician directions.

The role involves handling inbound/outbound calls, documenting interactions, entering orders, and maintaining accurate demographic information in our systems. The position offers opportunities for training and advancement and includes a comprehensive

Qualifications

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Responsibilities

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Skills

Read orders

Effective communication

Training support

Dose calculation

Instruction following

Education

High School Diploma / GED

Computer entry

Job description

Lincare Holdings Inc. in Winston-Salem, NC is seeking a customer service associate to communicate with customers, answer questions, resolve problems, and identify needs for products or services while supporting compliance with physician directions.

The role involves handling inbound/outbound calls, documenting interactions, entering orders, and maintaining accurate demographic information in our systems. The position offers opportunities for training and advancement and includes a comprehensive